Check out Cale Wood's reviews on DealerRater

January 23, 2024

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Everything was professional and completed in a timely manner. I am very pleased with my visit. manner. I am very pleased with my visit. More

by amorjordan

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Recommend Dealer

Yes

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Jan 23, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

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The man that helped me was wonderful. New speaker is great and window too ysy New speaker is great and window too ysy More

by Bahnsenb1

Verified Customer

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Recommend Dealer

Yes

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Jan 23, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

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Service was great. Short staffed so took a little longer than normal. Service tech was awesome. Short staffed so took a little longer than normal. Service tech was awesome. More

by JCROSSC3

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Recommend Dealer

Yes

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Jan 22, 2024 -

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

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Service was awesome. Walked away with the car that I wanted brand new! David, Tony and one other person, sorry I forgot the name. I will be back for my next one! Walked away with the car that I wanted brand new! David, Tony and one other person, sorry I forgot the name. I will be back for my next one! More

by ASHLEY HAMILTON

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tony and David

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Jan 22, 2024 -

Elk Grove Ford responded

Thank you for sharing your experience with us, Ashley! We're happy to hear it went well and truly appreciate your feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

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The service was completed in a timely fashion and staff was courteous and communicated well. was courteous and communicated well. More

by Mary

Verified Customer

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Recommend Dealer

Yes

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Jan 22, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business, Mary, and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

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Best dealership to have our cars serviced . We love Elk Grove Ford and their staff. We love Elk Grove Ford and their staff. More

by TXDURAN

Verified Customer

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Recommend Dealer

Yes

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Jan 22, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

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They serviced my car, fixed the transmission, and found a problem I didn't know about. They did a great job. problem I didn't know about. They did a great job. More

by Bill Avenell

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, Bill, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

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Ford Elk Grove did an excellent job. They we're on time. They were also very polite. I will definitely return. They we're on time. They were also very polite. I will definitely return. More

by gayleflamingo

Verified Customer

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

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Everyone went out of their way to help take care of my car on my visit. car on my visit. More

by RANDYJONES2GO

Verified Customer

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Randy! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

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So I made an appointment using the online appointment option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. The web site touted the comfortable waiting room. Showed up exactly at 11:00 for the appointment. Service rep said since the mechanics all went to lunch at 1:00 my truck likely wouldn’t be done till three or four o’clock. I could go home and come back later in the day rather then wait. I pointed out that didn’t seem reasonable as I live 30 minutes away. After a few uncomfortable moments he said he would go see if a mechanic could start the work right away and get it done before lunch break. In the end it was done in time and I was on my home by 1:00. Oh and the comfortable waiting room was a row of uncomfortable chairs in a hallway. So the service rep did a great job in the end but what is the point of using the appointment system if it lets you make an appointment that basically is not viable? More

by MASON_WOODBURY

Verified Customer

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Recommend Dealer

No

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Jan 24, 2024 -

Elk Grove Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Mason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jan 24, 2024 -

Elk Grove Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Mason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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744 Reviews of Cale Wood