Butch Brakebill

I recently bought a Chevy trailblazer from Mike Murphy Ford. My experience was great.I worked with Butch Brakebill.He was amazing Very caring,honest,and great sense of humor. Butch found me the perfect Ford. My experience was great.I worked with Butch Brakebill.He was amazing Very caring,honest,and great sense of humor. Butch found me the perfect SUV and went over everything. Thank you Butch I would like to add Curt Crozier, the finance manager for being so polite and fast at his job.Curt is very knowledgeable and thank you as well More

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Back in March 2025, my husband and I drove 2. 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, w 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, which would have steered us away from this purchase. We were not told about Ford Buy Back until we sat down to purchase this Explorer. At that time, the salesman downplayed the Ford Buy Back program, explaining to us that in this case the previous owner brought this vehicle back to Ford Dealerships many times for a noise in the front end. To which, Ford ending up buying the vehicle back and completing a 360 review, fixing any issues. Sounded great to us, why would more people not purchase Ford Buy Backs, WELP, after purchasing we found out WHY! SECOND ISSUE, a TITLE ISSUE!!! (WHICH IS A HUGE ISSUE!!!) My insurance company LATER informed me that this Title is showing damaged (accident). HOLD UP, WHAT?!?! I explained that this car has never been in an accident, yet she informed me that is what the Title is showing. However, we went through with the purchase and drove away with what I THOUGHT was a great purchase...boy was I mistaken! THIRD ISSUE, we receive letters in the mail (with Letterheads of CEFCU), that says "Your request for a loan was carefully considered, and we regret that we are unable to approve your application at this time." We freak out as we have bought this car on a Saturday and now have the car in our possession, but we have been told our car loan didn't go through. Being a proactive person, I had already been pre-approved with my bank, so I called them right away. But you might ask yourself, why didn't you go with your original pre-approval, oh well that was because of the FORD BUY BACK! We were told by our salesman at the time of the purchase that my bank doesn't finance Ford Buy Backs and that we should use the bank he finds (CEFCU). But back to being the proactive person I am, I called my bank, and they started processing my application again. In the meantime, I call CEFCU, and they say, "We didn't issue that letter, the dealership did!" Then I call Mike Murphy Ford - Finance, and they say, "We didn't issue that letter, CEFCU did!" BUT that we can rest assure, CEFCU processed our loan, and we were approved. WHY WOULD WE GET A LETTER THAT SAYS OUR LOAN WASN'T APPROVED when it in FACT WAS??????? Now let's circle back to the FOURTH ISSUE, the MISSING TITLE! We have purchased over 15 cars in the last 20 years, and I will tell you that I have NEVER had this BAD of an experience! We have purchase 3 of those 15 cars out of state as well. And when I tell you I have NEVER had a title sent to my house, expect for pay when paid off. Yet, Mike Murphy Ford supposedly sent the Title to our house, NOT the financial institution. MIKE MURPHY FORD SHOULD HAVE SENT THE TITLE TO CEFCU!! I start to wonder why I haven't heard from CEFCU or the local DMV about the Title, so I call CEFCU. They explain they have no record of ever receiving the Title. So then I call Vanessa at Mike Murphy Ford and she explains to me that it was overnighted to my house. I let her know that the Title is not at my house! NOTE: Out of all this, Vanessa has been the only one who has been on top of things and super helpful! Vanessa then reaches out to whoever and they begin working on getting a Duplicate Title which can take up to 5 WEEKS! FIFTH ISSUE, my temporary plate will EXPIRE ON 30 MAY 2025. Which means that since I can't work with IOWA DMV to do Tax/Title/License since they don't have the Title, the Explorer will sit! I will potentially have to make TWO car payments on a car I can't drive because IT HAS NO VALID LICENSE and a MISSING TITLE!!! I am so disappointed with this experience. Some things that have occurred in this situation could have been easily avoidable if Mike Murphy Ford were honest. Some other things could have been avoidable if Mike Murphy Ford would have had better business practices in place. I have emailed owner twice no reply More

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Excellent sales department I am a Ford sales man at a competitor store looking for possible new start at Murphy Ford competitor store looking for possible new start at Murphy Ford More

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Super helpful when purchasing a vehicle. Butch and Levi made it happen. I would recommend this dealership to all my friends. Butch and Levi made it happen. I would recommend this dealership to all my friends. More

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Butch was great to work with. Easy going and hassle-free. The entire process from start to finish at Mike Murphy Ford was enjoyable. Easy going and hassle-free. The entire process from start to finish at Mike Murphy Ford was enjoyable. More

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⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Butch at Mike Murphy Ford and I can confidently say he made my car-buying experience smooth and enjoyable. From the moment I stepped onto the lo with Butch at Mike Murphy Ford and I can confidently say he made my car-buying experience smooth and enjoyable. From the moment I stepped onto the lot, Butch greeted me with a warm smile and a genuine enthusiasm that immediately put me at ease. Butch took the time to understand my needs and budget, never pushing me towards a sale I wasn’t comfortable with. He was incredibly knowledgeable about the vehicles on the lot, answering all my questions with patience and clarity. I appreciated his honesty—he pointed out both the pros and cons of each option, which helped me make an informed decision. What stood out most was Butch’s commitment to customer satisfaction. He went above and beyond to ensure I got a great deal, even working with the finance team to secure favorable terms for my loan. His follow-up after the sale was also a nice touch, checking in to see how I was enjoying my new car. Overall, I highly recommend Butch to anyone in the market for a vehicle. His professionalism, friendliness, and integrity truly set him apart from other salespeople I’ve encountered. Thanks to Butch, I’m now driving my dream car! More

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Everything was quick & simple! I love my new vehicle ♥️ Thank you for making this happen!I'll be trading my car in through Mike Murphy in the future 😊 I love my new vehicle ♥️ Thank you for making this happen!I'll be trading my car in through Mike Murphy in the future 😊 More

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Lots of variety of vehicles to choose from. Staff is very helpful. All around great experience Staff is very helpful. All around great experience More

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Great dealership to work with! I've bought my last two cars there and probably will buy my next one there also I've bought my last two cars there and probably will buy my next one there also More

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When purchasing a vehicle I would highly recommend purchasing from Butch! He is great to do business with. purchasing from Butch! He is great to do business with. More

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