Alicia Holden

For a first time vehicle buyer, the staff was absolutely fantastic. They made the process so simple and stress free. fantastic. They made the process so simple and stress free. More

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This started out as being a good dealership to work with, until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no big deal, I'll swing by a glass place and have that taken care of. Last I knew that was only $50-$80. Well, it's $180 anymore, so Mike Murphy Ford should have really taken care of that. I also pretty quickly noticed the top of the windows that sit in the window channel wasn't cleaned either. I figured no big deal, their detailers probably just aren't that good. Then I noticed they didn't clean around the fuel fill, didn't clean the marker off the back seat, that there's gunk right at the base of the turn signal arm, my daughter noticed the gunk in the rear cup holders, and there's gunk on top of the rear seat. It seems they don't detail under the hood anymore either, as evident by the thick dirt all over the engine bay. I did get the new tires I asked for, but they were not balanced well. There's a tire vibration that kicks in at 65mph and is well felt at about 70mph. I've had enough vehicles over the years to know what a tire out of balance feels like. That alone, no big deal. Good techs are hard to find anymore. Some of these things being smaller issues all presented as no big deal, but when I saw the dirt all over everything under the hood enough was enough and I called them. Getting ahold of someone just by calling was a voicemail expedition, but they did call me back fairly quickly. I was told by Anthony that they don't detail under the hood. They wanted me to take it back over so they can rebalance the tires, and we found pretty much immediately was about the only time that worked well between us. So, this single father gathers up his kids to get over there, only to get a call along the way stating I'll have to make an appointment. They do want to take care of the tire balancing and get the windshield fixed, but at this point is it worth my time to have to load up kids, take time out of my day, and wait around for them to take care of what should have been taken care of before I picked the vehicle up? I suppose time will tell. So in summary, this started out as a good experience until the missed items and issues started creeping up. Under the hood being covered in dirt was the last straw to where I felt they needed to know what's going on here. I'm not fond of the fact that I, a single father of two, could easily spend $500 in the first few hundred miles taking care of items that should have already been taken care of. Windshield being fixed, $180. Tires balanced at a reputable shop, $175. A real detail being done that isn't just a mild cleaning, $150. In short, Mike Murphy Ford now appears like any other dealer. Look over everything to ensure all the normal stuff is done at the time of sale, and get everything in writing. Sure, I'm in a place in my life where all of this isn't that big of an issue for me, but the last thing I want to do with a new to me vehicle is have to spend time and money taking care of issues the dealership should have taken care of in the first place. More

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Super friendly professional and welcoming. Alicia was awesome and getting the best deal on financing. Kevin is simply OUTSTANDING!! I will definitely be going back for my next purchase. Alicia was awesome and getting the best deal on financing. Kevin is simply OUTSTANDING!! I will definitely be going back for my next purchase. More

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Fantastic! ! We really like the people and they deal fairly. We like our new truck too. It is pretty and has the features we need. ! We really like the people and they deal fairly. We like our new truck too. It is pretty and has the features we need. More

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Best buying experience i have ever had. Working with Drew,Jeff and Mike was a complete joy..I finally got the car i have been looking for. Working with Drew,Jeff and Mike was a complete joy..I finally got the car i have been looking for. More

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Great service Drew was really helpful and patient highly recommend him if you’re looking for a vehicle. Awesome salesman recommend him if you’re looking for a vehicle. Awesome salesman More

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It was a very good experience I would tell anyone to go to there to look for a car to there to look for a car More

by Eggerstroy Verified Customer Verified Customer

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Excellent people! ! I didn't have the best credit but they worked diligently to get me out of my old truck and into a new vehicle that was suited to my needs!!! ! I didn't have the best credit but they worked diligently to get me out of my old truck and into a new vehicle that was suited to my needs!!! More

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The easiest and nicest car purchasing experience ever. Will never go elsewhere . Kevin and Alicia made it so easy and convenient. Kevin was exceedingly knowledgeable and genuine. Alicia made it super conv Will never go elsewhere . Kevin and Alicia made it so easy and convenient. Kevin was exceedingly knowledgeable and genuine. Alicia made it super convenient and efficient. Already have recommended to others. 10/10 More

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Anthony was so helpful and amazing. We can’t thank him enough for what he did for us. We are going to recommend everyone to come to him and come here to get a vehicle. We will be doing We can’t thank him enough for what he did for us. We are going to recommend everyone to come to him and come here to get a vehicle. We will be doing business with Mike Murphy forever. More

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