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Bryant Perez
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7 Reviews
7 Reviews
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7 Reviews of Bryant Perez
December 20, 2024
Volvo SM is responsive to the client’s every need. I’ve leased from them, then bought out my lease, then got extended warranty for it and when someone totaled my little beautiful Volvo, I got refunded I’ve leased from them, then bought out my lease, then got extended warranty for it and when someone totaled my little beautiful Volvo, I got refunded on the time left on my warranty, all at Santa Monica Volvo. Their service is so great that I bought another Volvo certified after market with 20k miles and immediately took it to Volvo SM so Robert Munoz my super capable, dedicated and jovial service advisor can now be my second Volvo’s God father : ))) Volvo Santa Monica is the best - ever. More
by MACAFFI
Verified CustomerOther Employees Tagged: Robert Munoz, Anthony Paiz
November 13, 2024
When I walked into the Santa Monica dealership on 11/9/24, I thought was just going to look at a few car options and ask some questions. I was so impressed with the customer service at the Santa Moni 11/9/24, I thought was just going to look at a few car options and ask some questions. I was so impressed with the customer service at the Santa Monica dealership that I decided to buy my car right away. Great job selling me an excellent car! More
by JUDYFORTIN404
Other Employees Tagged: Armin Buholzer, Erick Reyes , Kylon worked with me in 11/11/24 to set up the Volvo app and dashboard settings. He was very patient!
October 31, 2024
Awesome work. Thankyou for everything, Westlake dealership is the worst dealership I have ever been too. Dennis Kramer and Nesh Sekulic are horrible. I would sti Thankyou for everything, Westlake dealership is the worst dealership I have ever been too. Dennis Kramer and Nesh Sekulic are horrible. I would still be waiting for a call back if I didn’t contact Santa Monica. Those two need to be trained in contacting clients at a reasonable time and re take class in customer service. I would never recommend anyone at that location. I 100 percent would recommend Santa Monica though. People there are caring and get the job done. Keep up the great work! More
by RALPH.SAND04
Other Employees Tagged: Robert Munoz, Klaus de Paz, Omar Martinez, Anthony Paiz, Arnold Alsua, Russ Kabrins
September 07, 2024
Absolutely perfect. Great team. wonderful customer service.They kept in touch as to when the car would be ready. Great team. wonderful customer service.They kept in touch as to when the car would be ready. More
by PWGELLER
Other Employees Tagged: Robert Munoz, Klaus de Paz, Arnold Alsua , No longer working there
June 13, 2024
Robert my service advisor was amazing. The service team did an awesome job I was very pleased with my experience The service team did an awesome job I was very pleased with my experience More
by BEM_789
Other Employees Tagged: Robert Munoz, Arnold Alsua, Maria Alerta, David Baheri
May 31, 2024
I recently purchased a new car from Volvo Cars Santa Monica, and I am happy with the experience. The sales representative, David, was incredibly helpful and responsive throughout the entire process. He Monica, and I am happy with the experience. The sales representative, David, was incredibly helpful and responsive throughout the entire process. He made sure we got the car we love. A big thanks to Bryant as well for making the purchase process smooth and hassle-free. Highly recommend this dealership! More
by Xiao
Other Employees Tagged: Armin Buholzer, David Baheri
April 24, 2024
Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More
by LDEMONDESIR
Other Employees Tagged: Robert Munoz, Klaus de Paz, Mike Theisen, Arnold Alsua, Russ Kabrins
