Bryant Perez

When I walked into the Santa Monica dealership on 11/9/24, I thought was just going to look at a few car options and ask some questions. I was so impressed with the customer service at the Santa Moni 11/9/24, I thought was just going to look at a few car options and ask some questions. I was so impressed with the customer service at the Santa Monica dealership that I decided to buy my car right away. Great job selling me an excellent car! More

by JUDYFORTIN404 Verified Customer Verified Customer

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Awesome work. Thankyou for everything, Westlake dealership is the worst dealership I have ever been too. Dennis Kramer and Nesh Sekulic are horrible. I would sti Thankyou for everything, Westlake dealership is the worst dealership I have ever been too. Dennis Kramer and Nesh Sekulic are horrible. I would still be waiting for a call back if I didn’t contact Santa Monica. Those two need to be trained in contacting clients at a reasonable time and re take class in customer service. I would never recommend anyone at that location. I 100 percent would recommend Santa Monica though. People there are caring and get the job done. Keep up the great work! More

by RALPH.SAND04 Verified Customer Verified Customer

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Absolutely perfect. Great team. wonderful customer service.They kept in touch as to when the car would be ready. Great team. wonderful customer service.They kept in touch as to when the car would be ready. More

by PWGELLER Verified Customer Verified Customer

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Robert my service advisor was amazing. The service team did an awesome job I was very pleased with my experience The service team did an awesome job I was very pleased with my experience More

by BEM_789 Verified Customer Verified Customer

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I recently purchased a new car from Volvo Cars Santa Monica, and I am happy with the experience. The sales representative, David, was incredibly helpful and responsive throughout the entire process. He Monica, and I am happy with the experience. The sales representative, David, was incredibly helpful and responsive throughout the entire process. He made sure we got the car we love. A big thanks to Bryant as well for making the purchase process smooth and hassle-free. Highly recommend this dealership! More

by Xiao Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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