Bryan Moser
Bryan Moser at Crown Mercedes-Benz Dublin

Bryan Moser

Service Advisor

Crown Mercedes-Benz Dublin

6500 Perimeter Loop
Dublin, OH 43017

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53 Reviews
not yet
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53 Reviews

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53 Reviews of Bryan Moser

November 09, 2022

Dealership Rating
Employee Rating

Just had service done on my Mercedes C300. Service manager Bryan Moser handled - his knowledge and service were exceptional !! More

by jim.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 13, 2022

Dealership Rating
Employee Rating

It is a great experience Ken Stuart is great This is the third car from him Finance and arrive also great More

by Cindy and Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Stuart

September 17, 2022

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Employee Rating

Brian Moser did an excellent job. He kept me informed throughout the process. He has a great personality. More

by sueannphil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 20, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Bryan provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 01, 2022

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Employee Rating

Bryan Moser did an excellent job working with us. I had an issue come up with another vehicle, and Bryan made sure my car got finished in time so we did not miss our daughters soccer game. He was gre More

by plwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 01, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We are so glad that Bryan could get your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

August 31, 2022

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Employee Rating

Crown and Bryan Moser were very prompt and professional during my annual maintenance service. Thank you Bryan for your thorough and professional handling of my visit. More

by djmonty1947
Recommend Dealer
Yes
Aug 31, 2022

Crown Mercedes-Benz Dublin responded

Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are pleased that Bryan provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 14, 2022

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Employee Rating

Appointment set on timely basis. Intake was short. Work done on time as promised. Pick up smooth. Great uneventual, easy service. Hope all dealers could execute repairs like Crown. More

by Rids13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your wonderful review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 13, 2022

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Employee Rating

B.Moser my service advisor was very helpful and patience. I’m happy and pleased with my service More

by thinkherbal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! Providing top-notch service is so important to us, and we are pleased that Moser's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 05, 2022

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Employee Rating

Brian Moser was helpful and polite. However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shamefu More

by Henry
Friendliness
Recommend Dealer
No

Other Employees Tagged: Bret Donaldson, sales I liked him very much, so helpful as I learned all the new electronics. He’s patient, professional, and a pleasure to work with.

Jul 11, 2022

Crown Mercedes-Benz Dublin responded

Henry, We are very sorry that Bryan was with another customer when you arrived and the water spots on the windows after it was washed. Typically the car wash ‘blowers’ do a great job, but your vehicle should have been wiped down. Unfortunately, like many businesses, we are currently having staffing issues. If you contact me directly, I can supervise any future appointments. Regards, Seth Kinniard - Service Director.

Jul 11, 2022

Henry responded

Thank you for your response. It’s reassuring to know that surveys are actually read by someone. Although they were minor I am please that you reviewed my email and responded. Please note that I have no complaints about Brian. Erin Clement.

June 20, 2022

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Employee Rating

Brian Moser is the absolute best. My Benz and I get incredible service every time We visit. I recommend this dealer and Brian Moser in service to everyone. They just sanded down my he More

by tomabyrnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 21, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review and recommendation! We are so glad that Brian and the team consistently take great care of you and your vehicle. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

May 18, 2022

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Employee Rating

This was my first experience with Crown and I am very happy with the results. Brought my Benz in for repairs and Bryan Moser was very helpful. He gave me an estimate up front, provided me a loaner car, More

by TLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 18, 2022

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We are so glad that Bryan provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels and we look forward to continue providing you and your vehicle with our best care in your visits to come!

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