Bruce Herrera
Bruce Herrera at Longo Toyota
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Bruce Herrera

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.8
50 Reviews

I grew up in Azusa, California and enjoying watching and attending the Los Angeles Kings, Oakland Raiders and LA Dodgers. On my days off, I like to go cycling and travel.

Dealership Experience

23 yrs, 6 mos

Industry Experience

23 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

50 Reviews

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50 Reviews of Bruce Herrera

January 25, 2025

Dealership Rating
Employee Rating

Best customer service in southern California. Very competitive pricing too. We drove two hours one way to purchased a Toyota Tacoma from Longo Toyota dealership, and it was all worth it. More

by dragonson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Marcos Viveros

Jan 27, 2025

Longo Toyota responded

Thank you so much for your wonderful review! We're honored that you made the two-hour drive to visit us and are thrilled to hear that your experience was worth it. We take great pride in offering top-notch customer service and competitive pricing, and it’s great to know we met your expectations. Enjoy your Toyota Tacoma, and we look forward to serving you again in the future! Team Longo Toyota

December 19, 2024

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Excellent service! Our service rep, Bruce H. Is the BEST! Prompt, courteous, trustworthy! Keeps us regularly posted on the status of our car! We drive from the San Fern More

by Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Longo Toyota responded

We greatly appreciate you taking the time to share your experience! It’s wonderful to hear that Bruce H. and the entire team have consistently provided you with outstanding service. Your loyalty over the years means a lot to us, and we’re pleased to know that you enjoy the comfort and convenience of our waiting area, along with all the additional services we offer. Happy Holidays - Team Longo Toyota

October 24, 2024

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I have both bought my cars and serviced my cars at Longo for many years. I have always received curtious service and clear explanations of what is recommended. More

by prod-0.zeros
Recommend Dealer
Yes
Oct 24, 2024

Longo Toyota responded

Thank you so much for your thoughtful review on DealerRater! We truly appreciate your continued trust in us for both your vehicle purchases and servicing over the years. It’s wonderful to hear that you’ve consistently received courteous service and clear explanations from our team. Team Longo Toyota

October 23, 2024

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Agustin from service helped me with servicing my vehicle. Got me in and out in no time. Same great service from Longo as always to keep my car in good maintenance. More

by Htran909
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Workmanship
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Recommend Dealer
Yes
Oct 23, 2024

Longo Toyota responded

We appreciate you sharing your experience on DealerRater. It’s great to hear that Agustin from our service team assisted you efficiently and got you in and out quickly. We’re committed to maintaining the high standards you expect from Longo.

October 16, 2024

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Bruce in the service department is always very helpful and friendly! Great quality service at Longo! More

by katiek1513
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 16, 2024

Longo Toyota responded

We appreciate you sharing your positive experience on DealerRater! It’s great to hear that Bruce in the service department was helpful and friendly. Our team at Longo is dedicated to providing top-quality service, and your feedback reinforces our commitment. Looking forward to your next visit! Team Longo

September 19, 2024

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Everything was explained well, even though I had to wait like 20 minutes for someone to help me More

by Jmdk
Service Price Transparency
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Recommend Dealer
Yes
Sep 19, 2024

Longo Toyota responded

Thank you for your feedback! We’re glad to hear that everything was explained well during your visit. We apologize for the 20-minute wait, and we appreciate your patience. We’re always working to improve our service, and your input helps us do just that. Team Longo Toyota

August 25, 2024

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Alex is a fantastic service writer and should get a raise for such great service More

by joe_chaka
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ayala, David Lee

Aug 27, 2024

Longo Toyota responded

Thank you for your 5 Star review. Alex and team are honored to serve you - Hurry back!

August 08, 2024

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Longo is great! There’s a reason they are #1. Bruce always makes sure I’m taken care of in a personable, but professional way. Always makes me feel important. Dav More

by Baxnnex
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Lee

Aug 08, 2024

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Bruce and David Lee made such a positive impression on you. At Longo, we strive to provide the highest level of service, and it’s incredibly rewarding to know that our efforts are appreciated. Your feedback means a lot to us, and we’re delighted to have you as a valued customer for life. Go Team Longo!

July 11, 2024

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Longo has always been the place to service and purchase my vehicle. service is always timely and value to the trust in taking care of my car. Longo always does the right thing ! More

by Jasmine.Z
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 11, 2024

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs and we're humbled to have been your dealer of choice.

April 14, 2024

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Employee Rating

My experience yesterday was not good. I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years o More

by 845
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2024

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like an opportunity to discuss this matter with you directly and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

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