Bruce Herrera | Page 6

Excellent service! Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to b Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to be changed, we have confidence in his recommendations as he also sends us a screenshot of the part needing to be to replaced and his thoroughness, honesty with us. We have been traveling from Burbank.to ElMonte Longo Toyota for over 25 years. In the past, we have gone to several Toyota dealers in our area, prior to servicing at Longo. We had trouble and difficulties with them. We'd rather drive over 30 miles one way to service at Longo, as we can trust and have confidness in their work. They are the best!!! Service and Quality that can be trusted! We just recently purchased a used 2020 prius hybrid from Longo and will be purchasing another electric car from them in another year! More

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Excellent service all around. Courteous employees and knowledgeable professional technicians that get the work done in a timely manner. Highly recommended! Courteous employees and knowledgeable professional technicians that get the work done in a timely manner. Highly recommended! More

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Longo is a first class operation that is dedicated to customer service. It is always a pleasant experience. customer service. It is always a pleasant experience. More

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First of all, why is it taking 4+ hours to get an oil change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NO change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NOT ready yet and to wait 10 min. After 10 min, tried to pay again and they said still working on the paperwork. About a half hour later was able to pay yet here my car was sitting there the whole time ready to be picked up. Also as I brought my 2017 Toyota Corolla in for an oil change the service writer is trying to upsale me on all these things that need to be done to my car because it had 61k miles on it.I need to change the transmission fluid ($143) and some kind of plates and what not ($300) and also a cabin filter ($60), so now instead of not paying anything for an oil change that was previously paid for I’m paying well over $600 with tax and labor. Oh but he threw in a $50 coupon so that brought my total down below $600. I really believe had my fiancé brought in the car they would not have tried to sell him on all these other things. I have been a loyal toyota customer for over 20 years but after this my next purchase will be a Honda! More

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I love and trust this dealership. They are respectful, timely and accurate in diagnosing and fixing the problems with my car! timely and accurate in diagnosing and fixing the problems with my car! More

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Waited 30 mins to get my car after checking out. Left with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their cars. More

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Hi This Tundra is my 3rd car from Longo Toyota ;I Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely comi Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely coming back. More

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Fantastic, quick service. Our service rep. Bruce H. Courtesy, honest and professional. As loyal customers, our business is valued and appreciated by all. See you Bruce in July! Courtesy, honest and professional. As loyal customers, our business is valued and appreciated by all. See you Bruce in July! More

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Price for service was more than I expected. Otherwise, everything else was excellent. I will be back for my next service. Bruce Herrera was great. everything else was excellent. I will be back for my next service. Bruce Herrera was great. More

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Great dealership and great people. No other place like Longo. My service is always fast and I trust their team members to provide excellent service every time Longo. My service is always fast and I trust their team members to provide excellent service every time More

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