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Brooks Falzone

Overview Reviews (33) Inventory (476)

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Brooks Falzone

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Brooks Falzone

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.7

33 Reviews

Overview Reviews (33) Inventory (476)

Dealership Experience

10 mos

Industry Experience

27 yrs, 9 mos

4.7

33 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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33 Reviews of Brooks Falzone

May 14, 2025

Dealership Rating

Employee Rating

Brooks provided outstanding service during my recent visit for an oil change and new tires. He was professional, friendly, and kept me well-informed throughout the process. Everything was handled smooth visit for an oil change and new tires. He was professional, friendly, and kept me well-informed throughout the process. Everything was handled smoothly and on time. I really appreciate the great customer service—thanks, Brooks! More

by Hhiles3

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2025

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Brooks was pleasant, keeping me informed about the progress of my oil change. He seemed genuinely concerned about servicing my Explorer. progress of my oil change. He seemed genuinely concerned about servicing my Explorer. More

by RODNEYPERR

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2025 -

Walker Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Walker Ford Company. Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2025

Dealership Rating

Employee Rating

Lost my keys. Blocked me ln. One car was parked in the driveway. A runner parked on the other side. I blew my horn he gave me a dirty look and kept on going on foo Blocked me ln. One car was parked in the driveway. A runner parked on the other side. I blew my horn he gave me a dirty look and kept on going on foot. More

by Roy.stevens66

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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May 10, 2025 -

Walker Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (727) 535-3673 and we will do our best to make this better. We hope to hear from you soon.

May 07, 2025

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Employee Rating

I bought my truck there and get all my service done there and everything is done great and everything is done great More

by lzhtngrodk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Donald Mast

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May 10, 2025 -

Walker Ford responded

Hello, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

May 04, 2025

Dealership Rating

Employee Rating

Everything was great! Brooks was excellent, and check out was excellent. My recall was done! Brooks was excellent, and check out was excellent. My recall was done! More

by Grandmadeb1950

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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May 06, 2025 -

Walker Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 28, 2025

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Employee Rating

Prompt service with attention to detail. Brook was a pleasure to work with. Be back. Brook was a pleasure to work with. Be back. More

by ktripp0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2025 -

Walker Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 27, 2025

Dealership Rating

Employee Rating

Very professional and knowledgeable in the service of my vehicle Comprehensive service and attention to detail vehicle Comprehensive service and attention to detail More

by Busch1022

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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Apr 30, 2025 -

Walker Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 25, 2025

Dealership Rating

Employee Rating

Great service. On time and as requested. I’ll do business with you again. Thanks On time and as requested. I’ll do business with you again. Thanks More

by BILLBRANDI

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 27, 2025 -

Walker Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 24, 2025

Dealership Rating

Employee Rating

Awesome service, time after time Walker exceeds my expectations , love the detail shop, Ben and the guys are awesome expectations , love the detail shop, Ben and the guys are awesome More

by ROBERTGETEK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Jorge Colon Ocasio

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Apr 25, 2025 -

Walker Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 24, 2025

Dealership Rating

Employee Rating

Brooks has been a pleasure to work with. He has been able to get my vehicles in and out timely with all items properly resolved. He has been able to get my vehicles in and out timely with all items properly resolved. More

by ktripp0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Kirk

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Apr 27, 2025 -

Walker Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

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