Brooke Villarreal
Brooke Villarreal at Glenn Polk Ford

Brooke Villarreal | Page 4

Service Consultant

Glenn Polk Ford

4320 N I-35
Gainesville, TX 76240

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4.9
45 Reviews
4.9

45 Reviews

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45 Reviews of Brooke Villarreal

December 31, 2025

Dealership Rating
Employee Rating

Great dealership. Have bought 5+ vehicles from them and all our services of vehicles goes to them. This is especially noticeable since there is a Ford dealership wit More

by vfredgrindle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Glenn Polk Ford responded

Looooove it!!!!!! That kind of loyalty truly means a lot to me. Choosing to buy multiple vehicles with us and trusting us with all your service, especially when there is a dealership so close to home, says everything about the relationship we value. Knowing you are willing to make the drive to Gainesville tells our whole team that the way we take care of people matters, and we do not take that lightly. We are grateful for your continued trust and always look forward to taking care of you again. Happy New Year.

December 31, 2025

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Employee Rating

Very positive experience from the first person I called two days earlier and continued when I arrived at the dealership. More

by matthew.petrie1
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Frank Villarreal

Dec 31, 2025

Glenn Polk Ford responded

Always great to hear this, Matthew. I am glad the experience felt positive from that first phone call all the way through your time at the dealership, because consistency matters. I appreciate you choosing us and trusting our team to take care of you every step of the way. Happy New Year.

December 23, 2025

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Brook and Service Techs always take excellent care of my Vehicles .. Thanks so very much More

by philsweeney89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Glenn Polk Ford responded

Thank you for sharing this. I am really glad Brooke and our service techs consistently take great care of your vehicles, that kind of trust means a lot to us. I appreciate you taking the time to recognize the team and say thank you, and we are always here whenever you need us. Merry Christmas.

December 19, 2025

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Employee Rating

Awesome and prompt service. I really appreciate the fact that I call, set appointment and they pick up my truck at my house and bring it back when work is complete. More

by Ldkraft312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Polk

Dec 19, 2025

Glenn Polk Ford responded

Thank you for sharing this. I am glad the service was prompt and that the pickup and return made things easier for you. Brooke does a great job taking care of details like that, and I appreciate you recognizing her. We are grateful for your trust and always happy to help however we can. Merry Christmas.

December 14, 2025

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Employee Rating

Great dealership. Very friendly and to the point on getting the job done quickly and efficiently. More

by Cpope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Polk

Dec 14, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team was friendly, straightforward, and focused on getting things done efficiently. That balance matters to us, and I appreciate you taking the time to leave the feedback.

December 12, 2025

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Did a great job with my service and got my truck done in under a day even though it was a large service. Always service with them, always nice and accommodating More

by adal51182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Brown, Justin Crisp

Dec 13, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad our service team was able to turn around a big repair that quickly and still take good care of you along the way. We really appreciate you continuing to trust us with your truck, and it means a lot to hear you feel well taken care of each time you’re here. From our family to yours, thank you. Merry Christmas.

December 11, 2025

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Employee Rating

Excellent service. Very reasonable and honest. I love that they are willing to come down to Sangercand pick my truck up More

by jpjensen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Brown, Justin Crisp

Dec 12, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and made the process easy. We’re always happy to help, and being able to pick up your truck in Sanger is just one of the ways we try to make life simpler for our customers. Really appreciate your trust in us.

December 11, 2025

Dealership Rating
Employee Rating

Great service experience, everyone was pleasant and easy to work with. Would recommend to anyone. More

by reidy416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Brown, Justin Crisp

Dec 11, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m really glad to hear your service experience went smoothly and that the team made everything easy. We appreciate the recommendation and your support. Hope we get the chance to help you again down the road.

December 04, 2025

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Employee Rating

The best Ford service department in the area. I always have great experiences here and everyone is very professional and knowledgeable More

by tyhob04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Brown, Justin Crisp

Dec 04, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m grateful you always have great experiences with our Ford service team. They work hard to take care of folks the right way, and it means a lot to know their professionalism and knowledge stand out. We appreciate you trusting us and we’ll be here whenever you need us again.

December 02, 2025

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Employee Rating

Great location, friendly, and knowledgeable staff, And when you need service, they perform it very well and in a timely manner. More

by tcx451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Brown, Justin Crisp

Dec 02, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to know our team has taken good care of you on both the sales and service side. We appreciate you choosing us and look forward to helping you again down the road.

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