Brooke Hartley
Brooke Hartley at Regal Honda

Brooke Hartley

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.7
23 Reviews
4.7

23 Reviews

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23 Reviews of Brooke Hartley

July 13, 2025

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I arrived 20 minutes prior to my appointment, yet I was greeted well and the car entered oil service early. Totally worth it! More

by v414dorn
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit

June 19, 2025

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They are honest people who are very helpful with my car issues. Thank you for your help More

by Kathleen Moreland
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

Regal Honda responded

This is great to hear, Kathleen! Thank you for trusting Regal Honda with your vehicle. We'll see you next time!

June 19, 2025

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I had to contact them to find out if my car was done. The tracking of the progress of my car wasn’t being updated. More

by Julietedswartz
Service Price Transparency
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Recommend Dealer
No
Jun 23, 2025

Regal Honda responded

Julietedswartz, I apologize for the inconvenience with tracking your car's progress. We aim to keep our customers informed, and it's clear we fell short here. Please feel free to reach out if there's anything else you need assistance with. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

June 17, 2025

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Great customer service. Friendly and kind. Geo helped with leasing a new car while I was there for service. Awesome guy!! The entire staff is friendly and welcoming. More

by scruz520
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Geo Davis, Baylis Gatlin , Wi-Fi is really bad.

Jun 18, 2025

Regal Honda responded

Hi Cruz! We're delighted to hear that Geo and the Regal Honda team provided such a welcoming experience! Thank you for sharing your positive feedback, and enjoy your lease!

June 11, 2025

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Calling for appointment to have my car serviced was easy. The advisors work with you to inform you of what needs to be done. Thank you for having a shuttle service. More

by annego12
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Regal Honda responded

We're glad to hear that scheduling your service appointment was a breeze and that our advisors at Regal Honda kept you informed. It's great to know the shuttle service added convenience for you. Thanks for sharing your experience!

June 10, 2025

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Went in for my 1st oil chg on my 10 mth old ‘25 H CRV(plain Jane!) , tire rotation, wiper issue, and radio prob! Saw my former salesman Issa who showed me the same veh and color while I was waiting o More

by wendy.rn
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2025

Regal Honda responded

Wendy, thank you for sharing your experience with us at Regal Honda. We're glad to hear that Issa and our finance team were able to assist, but we're sorry about the hard inquiries issue. It's great that a manager is already looking into it—please feel free to reach out if there's anything else we can do!

June 07, 2025

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Employee Rating

My service advisor was very informative and helpful. The sales team was aggressive with their sales tactics and misleading about my options. More

by nicholas.stelly808
Recommend Dealer
No

Other Employees Tagged: Brooke Hartley

Jun 09, 2025

Regal Honda responded

I'm sorry to hear about your experience with the vehicle purchase. lease reach out directly if you'd like us to look into this further or discuss any unresolved issues. Thank you, Cris Aviso - General Sales Manager - 863-333-0518

June 04, 2025

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1st time at this location, not much to say. Always been to Winter Haven dealer. More

by elizabethortiz106
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Recommend Dealer
Yes

Other Employees Tagged: Leo Garcia

Jun 04, 2025

Regal Honda responded

We hope to see you again!

May 02, 2025

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Fantastic Job. .from Sales to management very happy Took care of us and every way we’ve bend them multiple dealerships searching and vehicle is number one thank you More

by v.duvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2025

Regal Honda responded

We're delighted to hear that our team at Regal Honda provided you with a top-notch experience! Thank you for choosing us and sharing your positive feedback. Enjoy your new vehicle!

April 29, 2025

Dealership Rating
Employee Rating

Went in for routine maintenance Brooke was my advisor and was given great service Brooke kept me updated while my car was being serviced. Will definitely come back More

by noeljarquin
Recommend Dealer
Yes

Other Employees Tagged: Brooke Hartley

Apr 30, 2025

Regal Honda responded

Hi Noel! We're delighted to hear that Brooke provided you with excellent service during your visit to Regal Honda. Thank you for choosing us for your routine maintenance, and we look forward to seeing you again!

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