Brook Roshto | Page 4

Overall, my last visit was OK. However, vehicle was returned to me with out all of the work being completed. Dealer was to fix all TPS sensors. However, vehicle was returned to me However, vehicle was returned to me with out all of the work being completed. Dealer was to fix all TPS sensors. However, vehicle was returned to me and job was not finished. Now, I have to make another trip back to the dealership and lose additional time. More

by Jhickey Verified Customer Verified Customer

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Well I dropped my truck off to have a recall part fixed said it would only take 5 hours and got it back by the third day. Then realize my license plate boats and all we’re missing from my truck was told th said it would only take 5 hours and got it back by the third day. Then realize my license plate boats and all we’re missing from my truck was told the manager would reach out and call me and still haven’t heard from him to this day..😡 More

by Gracebonnie51 Verified Customer Verified Customer

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I got a good deal on my tires and everyone was very friendly. They did what they could to make the experience pleasant. friendly. They did what they could to make the experience pleasant. More

by kemferg2010 Verified Customer Verified Customer

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Service department representatives were friendly and helpful; they ensured the service for my truck was completed efficiently. helpful; they ensured the service for my truck was completed efficiently. More

by Shelly Verified Customer Verified Customer

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It took a week to install three parts. Unacceptable. There is no accountability for services. I was convinced my truck had been stolen. Unacceptable. There is no accountability for services. I was convinced my truck had been stolen. More

by AGRAHAM9 Verified Customer Verified Customer

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Great communication and help with everything I needed would recommend to anyone who needs help would recommend to anyone who needs help More

by Mulaquinn Verified Customer Verified Customer

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My most recent interaction with the service department has left me with little to no trust in them. I brought my vehicle in for a DEF reading issue. I was required to leave my vehicle for 2 - 3 days to al has left me with little to no trust in them. I brought my vehicle in for a DEF reading issue. I was required to leave my vehicle for 2 - 3 days to allow their only diesel mechanic had a backlog of customers ahead of me. I had to rent a vehicle for this period of time. The service writer told me I would be reimbursed by my warranty company if the cause of the DEf issue was covered. After 2 days I was told it was due to "low voltage readings" indicating a need foe 2 new batteries. Therefore, it eas not covered by my warranty. I paid over $700 for 2 batteries and $170+ for car rental out of pocket. I picked up the truck and drove home. The next afternoon I got the same DEF warning on my dash. I called my service writer who told me she couldn't do anything about it until Monday morning. So I brought it back Monday morning and after no more than an hour the shop manager told me they filled my DEF tank and I should call him directly if the problem persists. No one offered to reimburse me for the unnecessary costs I incurred by trusting their "word" about low voltage readings being the cause of the DEF warnings. No one even apologized for the cost and inconvenience of their mis-diagnosis. I don't know how I can trust this team again. It's truly a pity because I bought the truck at this dealership and have brought it back for every maintenance appointment for the last 6 years. More

by Russ Fruge Verified Customer Verified Customer

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A BEAUTIFUL GROUP OF PROFESSIONALS IN EVERY ASPECT, AND VERY PRIDEFUL IN WHAT THEY DO. MS. BROOK WAS AN EXECPTIONAL SERVICE TECH IN EVERY SENSE OF THE WORD. I WILL FOR EVER HAVE REPEAT BUSINESS WITH YOU G VERY PRIDEFUL IN WHAT THEY DO. MS. BROOK WAS AN EXECPTIONAL SERVICE TECH IN EVERY SENSE OF THE WORD. I WILL FOR EVER HAVE REPEAT BUSINESS WITH YOU GUYS. THANK YOU SO MUCH. RESPECTFULLY SUBMITTED, ALONZO JONES; NOT TOO MENTION THE SERVICE MANAGER WAS VERY TRANSPARENT, AND HONEST THROUGH OUT THE WHOLE ORDEAL. THANK YOU ONCE AGAIN. More

by AJONES91972 Verified Customer Verified Customer

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Great experience! Had parts on hand, in and out same day!! Definitely recommend. Brook in service was great Had parts on hand, in and out same day!! Definitely recommend. Brook in service was great More

by hrp34 Verified Customer Verified Customer

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Price and quality of the vehicle were very good, and Brook in the service department has been outstanding in helping to close out a few loose ends on the vehicle I purchased. The salesman I dealt with Brook in the service department has been outstanding in helping to close out a few loose ends on the vehicle I purchased. The salesman I dealt with left much to be desired… he barely spoke to me during the test drive and through out the entire transaction. Even after the purchase, he continually came across as arrogant and rude. More

by breemarie06 Verified Customer Verified Customer

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