Brook Roshto

Poor communication skills. Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero under Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero understanding of a customer being upset at a situation, and immediately think you’re upset at said person even when you clearly state you’re not mad at the person lol. Just really difficult to deal with. More

by erikambarrett93 Verified Customer Verified Customer

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Performance varies by departments. Rotated tires but didn’t check pressure. Billing dept very good Rotated tires but didn’t check pressure. Billing dept very good More

by SFINN10140 Verified Customer Verified Customer

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Brook excellent communications about what was being done to my truck and lonner vehicle. Very thorough. to my truck and lonner vehicle. Very thorough. More

by Tg9125 Verified Customer Verified Customer

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Great service! Friendly and I. Schedule . They communicated with me and my vehicle was ready and cost was under estimate. #Pleased Friendly and I. Schedule . They communicated with me and my vehicle was ready and cost was under estimate. #Pleased More

by Lil5rangers Verified Customer Verified Customer

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Helped promptly Questions answered and when not sure went and got answer. Explained problem found and solution and got answer. Explained problem found and solution More

by JOSEPHWOLKINSON Verified Customer Verified Customer

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Customer service worker was great and the service was fast. Brook was a great help and made feel comfortable. fast. Brook was a great help and made feel comfortable. More

by kirkjackson206 Verified Customer Verified Customer

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Was not happy with how long it took to repair my buick encore gx, turbo boost.module. should have had part in stock or expedited overnight encore gx, turbo boost.module. should have had part in stock or expedited overnight More

by dwcats5 Verified Customer Verified Customer

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Friendly service people and very on time and even filled my DEF without asking. I will use them again. my DEF without asking. I will use them again. More

by ron.wingate1123 Verified Customer Verified Customer

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This is my second vehicle I have to bring back for rework. I didn’t notice the exhaust leak until the next morning. I’m guessing they had to remove the y-pipe to drop the transmission pan. This is un rework. I didn’t notice the exhaust leak until the next morning. I’m guessing they had to remove the y-pipe to drop the transmission pan. This is unacceptable and I will be taking my business elsewhere. More

by Ziadeh1 Verified Customer Verified Customer

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Very good customer service fast. Thanks for taking care of my queen.Great job quick . Thanks for taking care of my queen.Great job quick . More

by baildremia54 Verified Customer Verified Customer

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