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Brock Stoller
Brock Stoller at Stykemain Chevrolet
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Brock Stoller

Service Manager

Stykemain Chevrolet

1255 N Williams St
Paulding, OH 45879

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4.8
363 Reviews

Dealership Experience

13 yrs, 9 mos

Industry Experience

22 yrs, 11 mos

Languages Spoken

English English

4.8

363 Reviews

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363 Reviews of Brock Stoller

November 16, 2024

Dealership Rating
Employee Rating

Madison ands Brock were very kind and helpful. I really appreciated the great service I received on my car. More

by lisamarie9169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Kesler

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November 15, 2024

Dealership Rating
Employee Rating

I have experienced nothing but poor communication, customer service, and conflict resolution from the employees and Stykemain Chevrolet. I will never spend another dime at this facility and will recom More

by jkb7389
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Renollet

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Nov 15, 2024

Stykemain Chevrolet responded

Hello. Thank you for the review. We are truly sorry you feel this way. We would like to take the time to explain what happened so everyone is aware, since your review offered no explanation. First, we admit our service department made a small mistake. The issue you had with your service visit was our fault. And we told you that. We came and picked your vehicle up from your place of employment, both times. You never had to actually come to the dealership. We corrected our mistake immediately and the issue was resolved in 1 day. Because of this, we offered you a complimentary oil change and tire rotation valued at $80 and you declined. Instead you demanded a "inconvenience fee", which we declined. You spoke to Brock and Jesse (Jesse called you moments after you left him a message on his office phone and offered you the oil change and rotation). We did everything possible to correct and compensate for our admitted mistake. After we corrected our mistake, someone that you know or are related to started calling and texting (harassing) one of our sales staff at home after hours.... at night. I asked you, while talking to you on the phone, to make sure that this stops, as the sales person had nothing to do with the issue. In short, we made a small mistake. We corrected the mistake quickly, and also attempted to compensate you for your inconvenience. You declined, while also having someone you know (that person is a local business owner) that has one of our staffs cell number, harass him at home after hours. And now, you left an unsatisfactory review after everything was resolved quickly. There was nothing more that we could do to make you happy and this is where we left it. Again, we are truly sorry for the mistake and hope we have a chance to earn your business in the future. Thank you

October 28, 2024

Dealership Rating
Employee Rating

Made the process as fast and as easy as possible, very friendly staff in every department. More

by price.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie Foltz, Jesse Renollet, Austin Sears, Erika Stykemain, Elizabeth Stoller, Josh Okuly, Madison Kesler , Jay D- sales

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Oct 28, 2024

Stykemain Chevrolet responded

Thanks for the 5 STAR REVIEW!

October 10, 2024

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Employee Rating

Love Stykemain Chevrolet, everyone is so helpful. Always enjoy my visits there and the salesman are the best. More

by rcoble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Natalie Foltz, Brad Davis, Jay Dachenhaus, Jesse Renollet, Elizabeth Stoller, Eli Schlatter, ReAnne White, Madison Kesler

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Oct 10, 2024

Stykemain Chevrolet responded

Thank you so much for the kind words. We are happy you are happy!

October 04, 2024

Dealership Rating
Employee Rating

Service was done as scheduled and informed on all that was done with my vehicle. More

by gene.olwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Kesler

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Nov 15, 2024

Stykemain Chevrolet responded

Thank you so much Mr. Olwin! We appreciate your loyalty to Stykemain Chevrolet over the years!

September 26, 2024

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Employee Rating

brought my canyon in for some software problems and Brock fixed it very quickly and I was on my way and have had no trouble since. Thanks Brock!!!! More

by rjsteff41
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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September 25, 2024

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Employee Rating

Good service, prompt and reliable. Hve been happy here for years and would recimmend to others More

by larryp0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie Foltz, Madison Kesler

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September 17, 2024

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Employee Rating

Always excellent service when i take my car to Stykemains. The people who work there are some of the best!! More

by kksch1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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September 12, 2024

Dealership Rating
Employee Rating

Brock is a good service manager, but my 1st truck I bought from there I was not very happy but Brock did everything he could do to keep me happy, I'll leave it at that, My last visit a couple days ago More

by RENEEHAGERMAN
Recommend Dealer
Yes
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September 11, 2024

Dealership Rating
Employee Rating

Always has been there to help when needed, had repair fixed in a timely manner More

by apaul_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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