Brock Stoller
Brock Stoller at Stykemain Chevrolet
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Brock Stoller

Service Manager

Stykemain Chevrolet

1255 N Williams St
Paulding, OH 45879

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4.8
370 Reviews

Dealership Experience

13 yrs, 11 mos

Industry Experience

23 yrs, 1 mo

Languages Spoken

English English

4.8

370 Reviews

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370 Reviews of Brock Stoller

January 02, 2025

Dealership Rating
Employee Rating

This was a tough problem to resolve but the Service Department stayed with it until it was resolved. Great job. More

by dndjones80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 26, 2024

Dealership Rating
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Very good people friendly and easy to work with . And will let people know about them More

by pcomer1067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 21, 2024

Dealership Rating
Employee Rating

It was a nice place and very nice people you guys are really professionals and I will come back again and I would recommend it to my friends and family More

by santos241960
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Okuly, Madison Kesler

December 11, 2024

Dealership Rating
Employee Rating

Always have excellent service and communication however was disappointed that a loaner car was not made available for the several days while service was being done. More

by larryp0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Kesler

December 09, 2024

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Employee Rating

Car was diagnosed and repaired in a timely manner. Service department courteous and very friendly. More

by mbaldwin496
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Madison Kesler

November 29, 2024

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They always take great care of me at Stykemain. They also get me whenever I need it More

by angiecritten
Service Price Transparency
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Recommend Dealer
Yes

November 28, 2024

Dealership Rating
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Very. Easy to get appointment,in and,out very quick,Brock Stoller very friendly and knowledgeable of my vehicle More

by coakleyh
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Recommend Dealer
Yes

November 16, 2024

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Madison ands Brock were very kind and helpful. I really appreciated the great service I received on my car. More

by lisamarie9169
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Madison Kesler

November 15, 2024

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Employee Rating

I have experienced nothing but poor communication, customer service, and conflict resolution from the employees and Stykemain Chevrolet. I will never spend another dime at this facility and will recom More

by jkb7389
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Renollet

Nov 15, 2024

Stykemain Chevrolet responded

Hello. Thank you for the review. We are truly sorry you feel this way. We would like to take the time to explain what happened so everyone is aware, since your review offered no explanation. First, we admit our service department made a small mistake. The issue you had with your service visit was our fault. And we told you that. We came and picked your vehicle up from your place of employment, both times. You never had to actually come to the dealership. We corrected our mistake immediately and the issue was resolved in 1 day. Because of this, we offered you a complimentary oil change and tire rotation valued at $80 and you declined. Instead you demanded a "inconvenience fee", which we declined. You spoke to Brock and Jesse (Jesse called you moments after you left him a message on his office phone and offered you the oil change and rotation). We did everything possible to correct and compensate for our admitted mistake. After we corrected our mistake, someone that you know or are related to started calling and texting (harassing) one of our sales staff at home after hours.... at night. I asked you, while talking to you on the phone, to make sure that this stops, as the sales person had nothing to do with the issue. In short, we made a small mistake. We corrected the mistake quickly, and also attempted to compensate you for your inconvenience. You declined, while also having someone you know (that person is a local business owner) that has one of our staffs cell number, harass him at home after hours. And now, you left an unsatisfactory review after everything was resolved quickly. There was nothing more that we could do to make you happy and this is where we left it. Again, we are truly sorry for the mistake and hope we have a chance to earn your business in the future. Thank you

October 28, 2024

Dealership Rating
Employee Rating

Made the process as fast and as easy as possible, very friendly staff in every department. More

by price.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Stykemain Chevrolet responded

Thanks for the 5 STAR REVIEW!

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