Brock Grim

Easy to set up appointment. Service was quick. I need 7 more words for this. Service was quick. I need 7 more words for this. More

by CKabriel Verified Customer Verified Customer

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Lots of back up and confusion on our delivery versus the Toyota Dealership we came from, the customer service isn’t very complimentary as well. Stuff was left in our car like plastic and number papers seat Toyota Dealership we came from, the customer service isn’t very complimentary as well. Stuff was left in our car like plastic and number papers seat was all out of where I left it and all The change was stolen from my interior. This too was way different than the last place. Above it all you charged for a routine tire rotation, and had astronomical charge for misc which was shop supplies which is usually for in your labor rate. Your labor rate is also high compared to where we came from which had a higher cost of living compared to here. I’ll be honest I bought my 4 runner brand new a few years ago and had good experience. Will buy another in a few years and your dealership will not be getting the business based off all above. Regards More

by Mitchell Holstege Verified Customer Verified Customer

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I brought my car in because my brakes were making a gravely noise. They found some other items that needed fixed and did a great job. They let me know my brakes were just dusty and still in good workin gravely noise. They found some other items that needed fixed and did a great job. They let me know my brakes were just dusty and still in good working condition. I greatly appreciate them not trying to sell me brakes that I did not need. Blake was a great service advisor and Antony was a great technician. More

by wendyminnich Verified Customer Verified Customer

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They were ready for me upon arrival. Needed to keep car overnight for incoming part. I was promised it would be done by my noon Dr appointment, but it wasn't, so I took an Uber, but was Needed to keep car overnight for incoming part. I was promised it would be done by my noon Dr appointment, but it wasn't, so I took an Uber, but was done by end of appointment so I Ubered back to dealership to pick up car. Now runs well. I am happy with the service. More

by JUDEBARRIERDICKSON Verified Customer Verified Customer

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Great service but advisor didn't accept when I said I forgot the coupon at home :-( forgot the coupon at home :-( More

by Santhosh Challa Verified Customer Verified Customer

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Brock was good but the fact that I just had my car in for service & no one chkd my oil cooler line is surprising. My expectation is that due to my car's age & how many other Highlander's hv had this problem. service & no one chkd my oil cooler line is surprising. My expectation is that due to my car's age & how many other Highlander's hv had this problem. I think the line should hv been checked during my service. I am not pleased that it wasn't part of my overall service check. More

by sue28 Verified Customer Verified Customer

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They are very helpful for me and explaining very nice so they are very good services they are very good services More

by heidilhw Verified Customer Verified Customer

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Ian was great to work with, very courteous and polite. Great service and very clean waiting area. Great service and very clean waiting area. More

by JIM@IOWAINSURANCESTORE.COM Verified Customer Verified Customer

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Service department got me a quick appointment. They resolved my problem in 20 minutes. Explanation was excellent. They resolved my problem in 20 minutes. Explanation was excellent. More

by Tom Verified Customer Verified Customer

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Very professional and easy to work with. All the work was done exactly as was promised. All the work was done exactly as was promised. More

by Daveandlizwagner Verified Customer Verified Customer

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