Brittany Montgomery

I previously left a 1 star review for a situation I was dealing with at this dealership. I bought a used truck with 29,800ish miles on it and within the first couple weeks of owning it I noticed the transm dealing with at this dealership. I bought a used truck with 29,800ish miles on it and within the first couple weeks of owning it I noticed the transmission was acting weird. I took it in to be checked out and they determined it was the valve body going bad. It took 3 weeks for the part to come in and my truck just sat on the lot for that period of time. They did put me in a loaner. Once I got it back I drove it for a couple weeks to a month and noticed that the transmission was still acting abnormal from what I’ve seen in other vehicles. I took it back to have it checked out and since I took it back a second time within 4 months I tried to see about swapping it out for a different vehicle since I hadn’t had my truck for a lengthy time overall. The sales managers got me an extremely low price and was treating it as a normal trade which frustrated me. Eventually I talked to the operating manager and he tried to make things right but still didn’t offer me what I wanted. I got my truck back after a 4 days and they told me they couldn’t duplicate the issue. I ended taking one of the service guys on a ride and showed them what it was doing. They told me that “that’s just what these transmissions due”. The service department did a pretty good job but definitely could improve in some areas. The sales department I think could of handled the situation a lot better. I’d be cautious on selling your vehicle to them because they say and do some sketchy things in my opinion. I’m on the fence on if I’d go back or suggest them for buying a vehicle. More

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