Brian Wilcox
Brian Wilcox at Long Cadillac

Brian Wilcox

Service Advisor

Long Cadillac

218 Turnpike Rd. (Rt. 9)
Southborough, MA 01772

Contact Me
4.9
90 Reviews
4.9

90 Reviews

Write a Review

90 Reviews of Brian Wilcox

June 05, 2025

Dealership Rating
Employee Rating

I had the car for two weeks couldn’t fix it just kept adding parts. I finally gave up. More

by wpatty1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2025

Long Cadillac responded

Good morning, Thank you very much for your feedback on your recent visit. I spoke with our service manager and he told me that your most recent visit went well and that your comments are from a previous visit. If you would like to discuss this matter further, please reach out to me at 508-683-1157 and I will be happy to discuss.

May 25, 2025

Dealership Rating
Employee Rating

Excellent customer service and care. Bought my 2009 Hummer brand new off the floor and always had. Excellent service More

by ARTHURZORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 22, 2025

Dealership Rating
Employee Rating

The Long crew are knowledgeable about what my car needs and how to properly handle the vehicle and what is required. More

by Ryras-60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 16, 2025

Dealership Rating
Employee Rating

Nice people, excellent service, Convenient location, Specially the service department, I arrived at my appointment time. Replacements vehicle is already for me Nice. More

by GARYYIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Morse, Jody Smith

May 14, 2025

Dealership Rating
Employee Rating

Great team! Great Service! The team is Always trying to do the very best for each customer. More

by JEFF@DUFFICY.NET
Service Price Transparency
Service Communication
Recommend Dealer
Yes

May 11, 2025

Dealership Rating
Employee Rating

Always greeted with a courteous, professional, I want to help you feeling. Always a great experience every time I visit for service. More

by EHOLMES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker , Eric Holmes, Rick Cicciu and Paul, all in the parts dept.

May 11, 2025

Dealership Rating
Employee Rating

Always courteous and very professional in greeting me as I come in for service. Leaves you with a feeling of quality people working at a highly qualified establishment. More

by EHOLMES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

Excellent service , nice lowner vehicle, great communication with the service manager fair pricing for parts and services More

by TNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2025

Dealership Rating
Employee Rating

Responsive, helpful. Vehicle fixed as requested. The full detail work is first rate. Shuttle driver was also great. More

by jon
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox

April 25, 2025

Dealership Rating
Employee Rating

Excellent Service and excellent communication as to when my truck would be ready. My truck was washed and vac out when I got there More

by GENTILERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (129 Vehicles)

used 2023 Cadillac XT5 car, priced at $38,991
2023 Cadillac XT5
used
Silver Metallic exterior
Automatic
All-wheel Drive
used 2021 Cadillac XT5 car, priced at $34,991
2021 Cadillac XT5
used
Dark Moon Blue Metallic exterior
Automatic
All-wheel Drive
used 2025 Subaru Forester car, priced at $29,991
2025 Subaru Forester
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
used 2022 Cadillac Escalade car, priced at $63,991
2022 Cadillac Escalade
used
Galactic Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 Cadillac XT5 car, priced at $53,090
2025 Cadillac XT5
new
Silver exterior
Automatic
All-wheel Drive
new 2025 Cadillac LYRIQ car, priced at $73,295
2025 Cadillac LYRIQ
new
White exterior
Automatic
All-wheel Drive