Brian Wilcox
Brian Wilcox at Long Cadillac

Brian Wilcox

Service Advisor

Long Cadillac

218 Turnpike Rd. (Rt. 9)
Southborough, MA 01772

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4.8
94 Reviews
4.8

94 Reviews

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94 Reviews of Brian Wilcox

June 22, 2025

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Employee Rating

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great. More

by bjf007
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

June 18, 2025

Dealership Rating
Employee Rating

Brian Wilcox as super professional took the car right in got me into a courtesy car. Kept me updated and let me know when they finish and when I came to pick the Service Manager Andrew made sure that my car More

by jamesgolden0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2025

Dealership Rating
Employee Rating

Very pleased with latest service. As always, all requested work was performed in a timely manner and car returned in excellent condition with repairs and maintenance completed. Have b More

by jasw48
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

June 15, 2025

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The service department is quite competent. I like that a loaner car is available and service offers a complimentary wash and vac. On my most recent visit my car was kept overnight and I was ne More

by dav2149
Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker, Jim Golden

June 05, 2025

Dealership Rating
Employee Rating

I had the car for two weeks couldn’t fix it just kept adding parts. I finally gave up. More

by wpatty1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2025

Long Cadillac responded

Good morning, Thank you very much for your feedback on your recent visit. I spoke with our service manager and he told me that your most recent visit went well and that your comments are from a previous visit. If you would like to discuss this matter further, please reach out to me at 508-683-1157 and I will be happy to discuss.

May 25, 2025

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Employee Rating

Excellent customer service and care. Bought my 2009 Hummer brand new off the floor and always had. Excellent service More

by ARTHURZORGE
Service Price Transparency
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Recommend Dealer
Yes

May 22, 2025

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Employee Rating

The Long crew are knowledgeable about what my car needs and how to properly handle the vehicle and what is required. More

by Ryras-60
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 16, 2025

Dealership Rating
Employee Rating

Nice people, excellent service, Convenient location, Specially the service department, I arrived at my appointment time. Replacements vehicle is already for me Nice. More

by GARYYIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Morse, Jody Smith

May 14, 2025

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Employee Rating

Great team! Great Service! The team is Always trying to do the very best for each customer. More

by JEFF@DUFFICY.NET
Service Price Transparency
Service Communication
Recommend Dealer
Yes

May 11, 2025

Dealership Rating
Employee Rating

Always greeted with a courteous, professional, I want to help you feeling. Always a great experience every time I visit for service. More

by EHOLMES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker , Eric Holmes, Rick Cicciu and Paul, all in the parts dept.

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