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Brian Smith

Overview Reviews (22)

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Brian Smith

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Brian Smith

General Manager

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.4

22 Reviews

Overview Reviews (22)

4.4

22 Reviews

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22 Reviews of Brian Smith

February 04, 2025

Dealership Rating

Employee Rating

Very Professional and definitely would recommend to others. Terry went way beyond in helping and I pray a blessing over the dealership as well. others. Terry went way beyond in helping and I pray a blessing over the dealership as well. More

by M_PERKINSS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Gonzales, Amy Cordova

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Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for recommending us! We're thrilled to hear that Terry provided you with exceptional service. Your kind words and blessings mean a lot to us. We appreciate your support and hope to see you again in the future.

November 01, 2024

Dealership Rating

Employee Rating

Johnny was amazing! He made the experience enjoyable and pleasant. Everyone at Hyundai is amazing! He made the experience enjoyable and pleasant. Everyone at Hyundai is amazing! More

by TIFFANYCECIL615

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Salvador Cordova, Johnny Ybarra, Kristopher Kilgore, Amy Cordova, Joe Jordan, Anna Lujan

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Nov 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with Johnny and the team at Lithia Hyundai of Odessa! We are thrilled to hear that your visit was enjoyable and pleasant. We strive to provide exceptional service to all of our customers, and we are grateful for your feedback! Take Care!

October 19, 2024

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Amazing customer service. They were great at helping me get a vehicle. Super nice about everything.I highly recommend this place to shop out for open new car They were great at helping me get a vehicle. Super nice about everything.I highly recommend this place to shop out for open new car More

by JAGUILAR15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Salvador Cordova, Richardo Fuentes, Eric Munoz, Jonathan Aguilar, Eric Gonzales, Kristine Campbell, Amy Cordova, Anna Lujan

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Oct 21, 2024 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team at Lithia Hyundai of Odessa. We appreciate your recommendation and hope you are enjoying your new vehicle.

September 25, 2024

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Employee Rating

You allowed your Salesperson to give away my truck . THE VAN I PURCHASED WAS NOT ROAD WORTHY .DIDN'T RECIEVE MY PAPERWORK OR MY EXTENDED WARRANTY WHICH I PURCHASED .I FINALLY RECIEVED MY PAPERWORK AFTE THE VAN I PURCHASED WAS NOT ROAD WORTHY .DIDN'T RECIEVE MY PAPERWORK OR MY EXTENDED WARRANTY WHICH I PURCHASED .I FINALLY RECIEVED MY PAPERWORK AFTER THE Warranty had run out 7 days ago More

by DONNA

Verified Customer

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Recommend Dealer

Other Employees Tagged: Richardo Fuentes , Sal

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September 12, 2024

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Amazing service Great staff and attentive staff Prices can’t be beat and friendly service can’t be beat and friendly service More

by Jazzypacheco_2006

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richardo Fuentes, Kristopher Kilgore, Eric Gonzales, Kristine Campbell, Amy Cordova, Anna Lujan

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Sep 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and found our prices unbeatable. We strive to provide excellent service to all of our customers, and we are happy to hear that we met your expectations.

September 11, 2024

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Service was fast, efficient and done right the first time. Thank you for your hard work! time. Thank you for your hard work! More

by Mekinik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Salvador Cordova, Richardo Fuentes, Kristopher Kilgore, Eric Gonzales, Juan Rodiguez, Bryan Morse, Kristine Campbell, Amy Cordova, Anna Lujan

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Sep 11, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Mekinik. We are glad to hear that our team provided you with fast and efficient service that was done right the first time. We appreciate your feedback and look forward to serving you again in the future.

August 17, 2024

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Employee Rating

Eric is nice and polite, however, when he is out there is zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I belie zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I believe it was done, but noon went over anything with me. There was no checklist that levels or filters had been checked. When I took my car in, it had just been detailed and was clean inside and out. When I got it back, it was was filthy. They didn’t even run it through their own wash to knock the dirty off of it. More

by shellidbriggs

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Kristopher Kilgore, Eric Gonzales

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June 18, 2024

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It was fast and easy to get approved for the car we looked at that day looked at that day More

by HERNANDEZ.JESUS58

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Richardo Fuentes, Paulina Mendoza, Jonathan Aguilar

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Jul 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you, we appreciate your kind review and hope you will visit again soon. Take care.

May 04, 2024

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Employee Rating

They always provide great customer service and help answer any questions I may have regarding my service. answer any questions I may have regarding my service. More

by ALBAUGHKRISTIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Richardo Fuentes, Rafael Pena

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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service team. We are glad to hear that you found our customer service to be great and that we were able to help answer your questions. We appreciate your feedback and look forward to serving you again in the future.

April 14, 2024

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Employee Rating

They are a company that is very good at what they do. Had a few hiccups but they became reliable. Had a few hiccups but they became reliable. More

by mikesfort

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Regina, Noemi

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Apr 16, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, mikesfort. We're glad to hear that despite a few hiccups, we were able to provide you with reliable service. Your feedback is greatly appreciated.

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Brian Smith

General Manager

Lithia Hyundai of Odessa

22 Reviews of Brian Smith

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