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Brian Smith
Brian Smith at Lithia Hyundai of Odessa

Brian Smith | Page 2

General Manager

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.5
28 Reviews
4.5

28 Reviews

Write a Review

28 Reviews of Brian Smith

September 25, 2024

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Employee Rating

You allowed your Salesperson to give away my truck . THE VAN I PURCHASED WAS NOT ROAD WORTHY .DIDN'T RECIEVE MY PAPERWORK OR MY EXTENDED WARRANTY WHICH I PURCHASED .I FINALLY RECIEVED MY PAPERWORK AFTE More

by DONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richardo Fuentes, Sal

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September 12, 2024

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Employee Rating

Amazing service Great staff and attentive staff Prices can’t be beat and friendly service More

by Jazzypacheco_2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Eric Gonzales, Amy Cordova , Kristine Campbell, Richardo Fuentes, Anna Lujan

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Sep 13, 2024

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and found our prices unbeatable. We strive to provide excellent service to all of our customers, and we are happy to hear that we met your expectations.

August 17, 2024

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Eric is nice and polite, however, when he is out there is zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I belie More

by shellidbriggs
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristopher Kilgore, Eric Gonzales

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June 18, 2024

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It was fast and easy to get approved for the car we looked at that day More

by HERNANDEZ.JESUS58
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Aguilar, Richardo Fuentes, Paulina Mendoza

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Jul 01, 2024

Lithia Hyundai of Odessa responded

Thank you, we appreciate your kind review and hope you will visit again soon. Take care.

May 04, 2024

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They always provide great customer service and help answer any questions I may have regarding my service. More

by ALBAUGHKRISTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richardo Fuentes, Rafael Pena

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May 06, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service team. We are glad to hear that you found our customer service to be great and that we were able to help answer your questions. We appreciate your feedback and look forward to serving you again in the future.

April 14, 2024

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They are a company that is very good at what they do. Had a few hiccups but they became reliable. More

by mikesfort
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Regina, Noemi

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Apr 16, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, mikesfort. We're glad to hear that despite a few hiccups, we were able to provide you with reliable service. Your feedback is greatly appreciated.

November 27, 2023

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Great customer service but cost is higher than I expected. Otherwise, overall great sercixe and experience. More

by NONE3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rj Peroutka

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Nov 28, 2023

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We appreciate your kind words about our customer service and your overall positive experience with us. We understand that cost is an important factor, and we appreciate your feedback. Please know that our pricing is based on various factors, including the quality of our services and the expertise of our team. We strive to provide value for our customers, and we will take your feedback into consideration as we continue to improve.

October 29, 2023

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Employee Rating

Es un servicio muy bueno y lo recomendaría ampliamente y está en muy buen lugar More

by LUISMENDEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bettis , Rj Peroutka

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Oct 31, 2023

Lithia Hyundai of Odessa responded

Thank you for your kind words and for recommending our service. We are delighted to know that you had a great experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you for choosing Lithia Hyundai of Odessa.

October 19, 2023

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Employee Rating

Best service department in town . I would recommend my family and friends If I have any vehicles that need service Hyundai would be the flagstone fun and friendly place to go wher More

by Cadilac26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bettis, Salvador Cordova , Jjohnny Eguia, Richardo Fuentes, Mary Galeas, Hope Luna, Rafael Pena, Rj Peroutka, Vianey Serna, Eric

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Oct 20, 2023

Lithia Hyundai of Odessa responded

Thank you for your kind words about our service department! We are thrilled to hear that you had a great experience with us and that you would recommend us to your family and friends. Our team strives to provide excellent service in a fun and friendly environment, so it's wonderful to know that we were able to leave you with a smile. We appreciate your support and look forward to serving you again in the future.

October 13, 2023

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Employee Rating

My service was quick. the remodeling looks good talk to sales person the Santa Cruz pickup .thx for service.,( oil change ) More

by Lasaro abalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bettis, Salvador Cordova , Jjohnny Eguia, Richardo Fuentes, Mary Galeas, Hope Luna, Rafael Pena, Rj Peroutka, Vianey Serna

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Oct 18, 2023

Lithia Hyundai of Odessa responded

Thank you for your kind review! We're so glad you like the remodel and that your oil change was satisfactory. We hope to see you again in the not too distant future! If you have any further questions or need any assistance, please do not hesitate to reach out to us.

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