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Brian Lucas

Overview Reviews (190)

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Brian Lucas

Brian Lucas | Page 4

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0

190 Reviews

Overview Reviews (190)

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English

5.0

190 Reviews

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190 Reviews of Brian Lucas

June 12, 2024

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Employee Rating

Service advisors are very customer service oriented. Explanations of recalls or issues with your car are explained clearly. The waiting area is clean. Explanations of recalls or issues with your car are explained clearly. The waiting area is clean. More

by Sunshine

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Recommend Dealer

Yes

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June 08, 2024

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excellent service, prompt, attentive and thorough, would recomend this dealership to anyone looking for great service. recomend this dealership to anyone looking for great service. More

by bigtxcz

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field, Matt Ducote, Joseph Bethel, Justin "DJ Jayden" Spaethe, TJ Han , Mike Ford, James Honeycutt

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June 08, 2024

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I really like this dealership of Moritz Kia Alliance they are so professional and respectful of your time. are so professional and respectful of your time. More

by Joshua761312006

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Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

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June 08, 2024

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The service dept did a great job. Brian has handled my service for the last few years. Any questions or concerns he’s on top of it. Brian has handled my service for the last few years. Any questions or concerns he’s on top of it. More

by Glenda Sue Rooer

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Recommend Dealer

Yes

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May 31, 2024

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Paul always makes us feel special. The office girl who checks us out is so friendly .. excellent customer care The office girl who checks us out is so friendly .. excellent customer care More

by lstrauss14

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Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave, Paul

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May 30, 2024

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The service department has been nothing but a pleasure to work with. They listen to the customer and try everything in their power to help. Their customer service is top notch. work with. They listen to the customer and try everything in their power to help. Their customer service is top notch. More

by brittryza

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Recommend Dealer

Yes

Other Employees Tagged: The foreman or manager in the service department who I do not find him listed has helped so much with an issue.

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May 29, 2024

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You should not charge extra when the customer uses a credit card. I think that’s ludicrous. credit card. I think that’s ludicrous. More

by fiallofe

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Recommend Dealer

Yes

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May 29, 2024 -

fiallofe responded

I don't have a problem with the service, the problem is that you should not charge extra money when the customer uses a credit card. I think that’s ludicrous. Most organizations refrain from such practice.

May 14, 2024

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Very fast and friendly service. My oil change was finished within an hour even though I didn't have an appointment. My oil change was finished within an hour even though I didn't have an appointment. More

by juliahstewart2021

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Recommend Dealer

Yes

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May 03, 2024

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Courteous , organize, well mannered service. Clean and simple to the point of being able to help people with their services. Clean and simple to the point of being able to help people with their services. More

by fig3372

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Recommend Dealer

Yes

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April 27, 2024

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Bought my 2023 Kia Sorento from this dealership and have been so happy with my decision! Everyone is so nice and helpful and very knowledgeable. Customer service is their specialty been so happy with my decision! Everyone is so nice and helpful and very knowledgeable. Customer service is their specialty More

by Teresa N

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Recommend Dealer

Yes

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Apr 29, 2024 -

Moritz Kia Alliance responded

Teresa, we're so glad to know you've had a positive experience with us at Moritz Kia Alliance. Enjoy your 2023 Kia Sorento and thank you for the kind words about our team!