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Brian Lucas

Overview Reviews (190)

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Brian Lucas

Brian Lucas | Page 10

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0

190 Reviews

Overview Reviews (190)

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English

5.0

190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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190 Reviews of Brian Lucas

March 30, 2023

Dealership Rating

Employee Rating

Great customer service we bought two vehicles from Moritz and we are happy we have a K5 , Sportage and a Carnival, the service department are always helpful and friendly highly recommended this dealership and we are happy we have a K5 , Sportage and a Carnival, the service department are always helpful and friendly highly recommended this dealership More

by Barroeta1013

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin White, Christian Carrillo , James Honeycutt

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Apr 04, 2023 -

Moritz Kia Alliance responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Moritz Kia Alliance Team

March 20, 2023

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Employee Rating

The staff was very professional and accommodating. From our salesman to the service dept we were treated great! Johnny Wilhoit was the best! From our salesman to the service dept we were treated great! Johnny Wilhoit was the best! More

by Bcmah

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joseph Bethel , Johnny Wihoit

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Mar 23, 2023 -

Moritz Kia Alliance responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best, The Moritz Kia Alliance Team

March 02, 2023

Dealership Rating

Employee Rating

Excellent customer service and attention . They go out of their way for the customer . Very fast and efficient . Highly recommend going here for service . Brian is awesome !! He is very custom They go out of their way for the customer . Very fast and efficient . Highly recommend going here for service . Brian is awesome !! He is very customer centric . Doug Ashbrook , the General Manager goes out of the way for his customers . Thanks to all . More

by Michelle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 07, 2023 -

Moritz Kia Alliance responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Moritz Kia Alliance Team

March 01, 2023

Dealership Rating

Employee Rating

Took 14 days to replace our 2014 Kia Sorento engine. Took 1 week to receive a car replace. But no problem. Took 1 week to receive a car replace. But no problem. More

by Ccparedez

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 03, 2023 -

Moritz Kia Alliance responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team

February 23, 2023

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Employee Rating

Staff at Kia Alliance is really ready to help for any support customer is looking out. support customer is looking out. More

by naveenpandit1

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field

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Feb 28, 2023 -

Moritz Kia Alliance responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Best, The Moritz Kia Alliance Team

February 15, 2023

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Employee Rating

They are always friendly and courteous they explain what they are doing I enjoy going there they are doing I enjoy going there More

by jburfening

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 15, 2023 -

jburfening responded

It is me

January 27, 2023

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Employee Rating

Very clean facility. Kept me informed about what was going on. Polite helpful made suggestions about what I can do or if I would rather go another direction. Love the Kept me informed about what was going on. Polite helpful made suggestions about what I can do or if I would rather go another direction. Love the courtesy wash. More

by sandrayhawkins

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 31, 2023 -

Moritz Kia Alliance responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Best, The Moritz Kia Alliance Team

January 19, 2023

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Employee Rating

The service was very good and I did appreciate it. Thank you so much for service . Thank you so much for service . More

by Francois Anga

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

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Jan 23, 2023 -

Moritz Kia Alliance responded

Francois, thank you for sharing this great feedback with us. We feel our service department is what makes Moritz Kia Alliance special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Moritz Kia Alliance Team

January 13, 2023

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Employee Rating

Service was quick and informative. People that work there are very personable Good job Thanks People that work there are very personable Good job Thanks More

by Vbalwowo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

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Jan 19, 2023 -

Moritz Kia Alliance responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Moritz Kia Alliance Team

January 04, 2023

Dealership Rating

Employee Rating

Steve was so awesome! I appreciate his patience, thoroughness, and attitude. He was so kind and helpful throughout the process. I'm also very happy with the work that I appreciate his patience, thoroughness, and attitude. He was so kind and helpful throughout the process. I'm also very happy with the work that was done. You can tell it was done with experience and excellence! More

by Hope

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

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Jan 09, 2023 -

Moritz Kia Alliance responded

Hope, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Moritz Kia Alliance Team