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Brian Lares

Overview Reviews (299) Inventory (192)

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Brian Lares

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Brian Lares

General Manager

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.9

299 Reviews

Overview Reviews (299) Inventory (192)

Dealership Experience

25 yrs, 3 mos

Industry Experience

35 yrs, 11 mos

Languages Spoken

English

4.9

299 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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299 Reviews of Brian Lares

March 31, 2025

Dealership Rating

Employee Rating

I recently purchased a new car from Campbell, and I couldn't be happier with the experience. The team was incredibly helpful and made the entire process smooth and stress-free. Their attention to detai couldn't be happier with the experience. The team was incredibly helpful and made the entire process smooth and stress-free. Their attention to detail and commitment to customer satisfaction truly set them apart. I highly recommend Campbell for anyone looking to buy a car! More

by Eric

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Erik Blad

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Mar 31, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 30, 2025

Dealership Rating

Employee Rating

Jason searched and got me exactly what I wanted. Everyone was super nice, and the entire process was quick and easy. Everyone was super nice, and the entire process was quick and easy. More

by D.MOULDS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer

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Mar 30, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 28, 2025

Dealership Rating

Employee Rating

Third vehicle we purchased from Campbell. Always been happy with the staff and the vehicles Always been happy with the staff and the vehicles More

by czillmer28

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer, Erik Blad

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Mar 28, 2025 -

Campbell Ford responded

Here at Campbell Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 27, 2025

Dealership Rating

Employee Rating

They were very proffessional. They treated us with respect. They were very polite. They offered us drinks. Took the time to let us test drive the cars we wanted. Thank you They treated us with respect. They were very polite. They offered us drinks. Took the time to let us test drive the cars we wanted. Thank you More

by s.swihart76

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Erik Blad

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Mar 27, 2025 -

Campbell Ford responded

Thanks for your feedback on your recent visit to Campbell Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

March 26, 2025

Dealership Rating

Employee Rating

Very good experience. Everyone was very helpful. Will recommend Campbell Ford to others I know. Everyone was very helpful. Will recommend Campbell Ford to others I know. More

by Thomas Sallee

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Erik Blad

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Mar 27, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 21, 2025

Dealership Rating

Employee Rating

I had a great experience with Campbell Ford I would definitely recommend other people to this dealership definitely recommend other people to this dealership More

by moestone78

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Katelyn Robbins

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Mar 24, 2025 -

Campbell Ford responded

Moe, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

March 17, 2025

Dealership Rating

Employee Rating

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get back to but didn’t More

by kpaulk63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Fletcher, Marvin Dawson, Austin Davey, Ron Metcalf, Vincent Hernandez, Nick Boyd

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Mar 17, 2025 -

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

March 12, 2025

Dealership Rating

Employee Rating

There was no pressure in buying the car from Jason and it didn’t take long didn’t take long More

by fishy89

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer

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Mar 12, 2025 -

Campbell Ford responded

Thank you so much for your wonderful review! We are thrilled that Jason had the opportunity to provide you with great service. We thank you for choosing Campbell Ford!

March 05, 2025

Dealership Rating

Employee Rating

The service was great and with a smile. I loved the follow up email and check in as well. Thank you! I loved the follow up email and check in as well. Thank you! More

by frantzfamily5209

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer

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Mar 05, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2025

Dealership Rating

Employee Rating

Everything was well presented & prepared. Had better selection of quality inventory than I found elsewhere. Was impressed & would strongly recommend to others. Had better selection of quality inventory than I found elsewhere. Was impressed & would strongly recommend to others. More

by TBAIR51564

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Erik Blad

Report | Print

Feb 27, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

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