Brian Etier

Worst service department. Twice I took 2022 truck in for repair and get back damaged Twice I took 2022 truck in for repair and get back damaged More

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Overall, happy with the service. Would have been 5 stars, however, my only complaint was the Parts Dept wouldn't match the discounted cost for 4 TPMS sensors. Originally they were Would have been 5 stars, however, my only complaint was the Parts Dept wouldn't match the discounted cost for 4 TPMS sensors. Originally they were charging $135 per sensor, while Chevrolet's website price was under $107 per sensor, which they did match. However, the online purchase was discounted by 20%, which would reduce the price per sensor to less than $87 each but they wouldn't match that price even though it said to pick them up at Burlington Chevrolet. More

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I never have any issues with service at Burlington Chevy. Appointments are easy to get, requested service is completed on time and in the quote I’m given. Appointments are easy to get, requested service is completed on time and in the quote I’m given. More

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where do i even begin. I brought my car in to have the check engine like repaired. Michelle at the service desk told me i needed my valve cover replaced. I said okay and th I brought my car in to have the check engine like repaired. Michelle at the service desk told me i needed my valve cover replaced. I said okay and they went ahead with the repair. I picked up my car and drove it home. I drove my car to work the next day and then on my way home my oil pressure gage started flashing and beeping. I pulled over as soon as it was safe to open my hood to find oil splashed all over the inside of my car. Seeing as how they replaced my valve, it was clear to me that they had somehow not put everything together correctly. i safely got my vehicle home to call Chevy and inform them that they had no properly serviced my car and in fact, caused another issue. They towed my car and I am now awaiting their diagnostic which i am not hopeful about seeing as their chevy mechanics, could not properly put back together a chevy. i also now without a car for another day and they “didn’t have a loaner” for me to use. After picking my car up for the second time, I drove it around for a day and a half before the oil light came on again. This time i was over an hour away from my home. Chevy came to toe my car and brought me a loaner. I’m really baffled at how not once but twice, Chevy could not repair my car properly. Please don’t bring your car here for repairs. After the last encounter I had with the service department and them breaking my car, twice, I was not prepared to ever bring my car here again. Unfortunately, I had no choice when I was told the issue with my AC required the dealership software. I brought my car in to be repaired as my AC was only blowing hot air. I got my car back, the AC worked for 5 minutes as I drove it to dinner. I returned from dinner to find that the AC not only wasn't working but no air was blowing at all. This is now the third time I have brought my car to this dealership to be met with my cars issue not being resolved but a new issue arising from their incompetence. More

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Usually I’m happy with my results but this last experience has been horrible. Misdiagnosed in December causing me to return my truck to exchange my engine completely. Finally after months I got it experience has been horrible. Misdiagnosed in December causing me to return my truck to exchange my engine completely. Finally after months I got it back on the 26th of February only to be stranded on side of the road 1 March. Today 5 march I still don’t have my truck and I’m out of 14k. Usually I have no issues but with this incident I’AM 😡 PISSED! More

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