Brian Deckert

I put 1 star because I can't put 0. I made an appointment to go look at a used vehicle on their lot, posted for $14,000. Later that SAME NIGHT, they changed the post and added $3,900 to I made an appointment to go look at a used vehicle on their lot, posted for $14,000. Later that SAME NIGHT, they changed the post and added $3,900 to the sticker price, and then called me the following morning asking why I hadn't shown up to my appointment! The fact that the new price was exactly the same as another newer vehicle on their lot tells me they knew exactly what they were doing. Classic bait and switch tactic, would not recommend trusting these people or doing business with them. Horrible business practice, unprofessional salesperson (smelled the commission breath through the phone), and horrible attitude when told I would not give them my business. More

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Service along with sales team is amazing. Incredibly rare in these days and times. Special thank you to service technician Rick and sales team member Brian and Mike. Incredibly rare in these days and times. Special thank you to service technician Rick and sales team member Brian and Mike. More

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Brian and helen were very helpful and created a easy process for me thank you guys ! process for me thank you guys ! More

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Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. More

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After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again. More

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Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. Excellent customer service and support. Will be sure to return in the future if services are needed. More

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Terrible dealer. Will never go there again. I will blast this dealer every chance I het Will never go there again. I will blast this dealer every chance I het More

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Our experience with the team at Ourisman was easy and quick. Brian Deckert got as much as possible done prior to us picking up our ID.4 which helped to make delivery an expeditious experience. We love th quick. Brian Deckert got as much as possible done prior to us picking up our ID.4 which helped to make delivery an expeditious experience. We love the new vehicle and recommend Ourisman VW! More

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Honda Civic 2018 James Jones was very friendly and gave me a great deal on a brand new Honda Civic. The customer service and their personnel is very friendly too. James Jones was very friendly and gave me a great deal on a brand new Honda Civic. The customer service and their personnel is very friendly too. More

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Great service I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my fin I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my financing quickly, ultimately it was a quick and painless dealership experience! More

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