Excellent service.
Exactly what I asked for and kept me informed along the way. Will be back
Exactly what I asked for and kept me informed along the way. Will be back
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by CATES0708
Service Price Transparency
Other Employees Tagged:
Melissa Cates, Tom Dyer, Wendell Gray
Easy to deal with, very friendly staff & a great
selection of new & used vehicles. Outside the hustle bustle of DFW, you will find them in Granbury, one of the few remaining family owned dealership
selection of new & used vehicles. Outside the hustle bustle of DFW, you will find them in Granbury, one of the few remaining family owned dealerships in the area. Worth the extra few miles to deal with them.
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by mpowell857
Other Employees Tagged:
Tom Dyer, Katt
May 22, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
Professional, informative, there for us.
We had an engine light on when we picked up the car. No problem for the staff, back to garage, fixed ten minutes later we are thanking everyone and h
We had an engine light on when we picked up the car. No problem for the staff, back to garage, fixed ten minutes later we are thanking everyone and headed home. We will be back as needed!
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by pat.pan12145
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Coleman Atwood, Melissa Cates, Tom Dyer, Wendell Gray
May 20, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Best car dealership experience I've ever had - it's very
much appreciated and I can't thank everyone enough.
much appreciated and I can't thank everyone enough.
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by Dlatham0829
May 20, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
I was very impressed by my sales person and the
management! They really worked hard to make my deal work.I will refer anybody I know that wants to purchase a new auto to them!
management! They really worked hard to make my deal work.I will refer anybody I know that wants to purchase a new auto to them!
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by randyadley41
Other Employees Tagged:
Keegan Ivins
May 14, 2024 -
Shottenkirk Ford Granbury responded
randy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
It’s going on a month and the box truck is back for the
second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up
second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up
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by NMOTTIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Melissa Cates, Tom Dyer, Wendell Gray
May 13, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.
Fast simple and worked with me to get the car I needed
great service and went the extra mile
great service and went the extra mile
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by Fusucker
Other Employees Tagged:
Keegan Ivins
May 13, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Everyone that help on Saturday was very helpful and nice
I will be buying all my future truck here
I will be buying all my future truck here
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by Jthompson121297
Other Employees Tagged:
Carl Raupe, Kat and Mike deserve 5 stars to
May 03, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
The experience was overwhelming and solid.
I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR
I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR
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by SHEILACANION76
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Montgomery
Apr 29, 2024 -
Shottenkirk Ford Granbury responded
SHEILA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Best experience buying a vehicle in my adult life!
Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for
Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for my wants and needs! If y’all are in the market for a vehicle, you cannot go wrong! They have earned my business from here on out!
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by SISCOKID1965
Other Employees Tagged:
Tom Dyer, Beau Surratt
Apr 15, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!