Brian Carter | Page 3

It was very easy to get the car in and be serviced while also watching the video with repair recommendations. I highly recommend this shop. also watching the video with repair recommendations. I highly recommend this shop. More

by Tommy Verified Customer Verified Customer

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I waited almost 3 weeks for Service to look at my 2022 Ford Edge even though engine was blown, and I told them it was blown. After almost 3 weeks they called and said it was blown and said had to wait an Ford Edge even though engine was blown, and I told them it was blown. After almost 3 weeks they called and said it was blown and said had to wait another 1 week to get car. They said they called and left messages but never received one so repeatedly had to keep checking because of this rampant lying to me and made my experience with Diehl horrible. I purchased a new F250 from you 3 years ago and now this experience with my Ford Edge has convinced me that your organization just doesn't care about my loyalty to have all my cars serviced by you and purchased from you. At this point very disappointed and looking for a new Ford Dealership. Your business model sucks and was treated like I needed them more than they needed me. I waited to get my car before saying a word because I was threatened if I took the car to someone else, they would have to tell Ford I possibly caused the damage. I have one 4 letter word that begins with a F about what happened to me with Deihl, it wasn't a good Deihl for me! More

by tress0 Verified Customer Verified Customer

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I was very pleased with the attention to detail that the service personnel showed my vehicle..I liked the multi-point inspection video, and the communication via text. service personnel showed my vehicle..I liked the multi-point inspection video, and the communication via text. More

by jeremymillzz Verified Customer Verified Customer

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Very pleased with the entire process. Hugh was a personable salesman and could answer all of my questions about the vehicle. Fixed a recall on the vehicle before I left with it as well. T Hugh was a personable salesman and could answer all of my questions about the vehicle. Fixed a recall on the vehicle before I left with it as well. They were upfront about all costs and did not change/add anything. Highly recommend this dealership. More

by MAXMELDER40 Verified Customer Verified Customer

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Staff was pleasant and very helpful, my credit wasn’t the best but they got it done best but they got it done More

by j26l00t Verified Customer Verified Customer

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Brian Scott always goes the extra mile to help me when issues arise. He's been working to keep me informed as we get the job done. issues arise. He's been working to keep me informed as we get the job done. More

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My only concern was the salesman that took my order left Diehl and I wished that I would've been notified. Diehl and I wished that I would've been notified. More

by yariaj Verified Customer Verified Customer

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Fair pricing and knowledgeable salespeople. Made buying a pleasant experience. Friendly atmosphere with no high pressure Made buying a pleasant experience. Friendly atmosphere with no high pressure More

by cjs196841 Verified Customer Verified Customer

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Hugh and the Diehl team were great to work with. Made this as simple as an out of state transaction could have been. Truck is absolutely awesome. Only complaint is that I wish we had been ready to r Made this as simple as an out of state transaction could have been. Truck is absolutely awesome. Only complaint is that I wish we had been ready to rock and roll when I arrived but asides from handing over the check this whle process was painless. Appreciate everyone’s work Patrick More

by maierp Verified Customer Verified Customer

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Everyone very friendly and work done without a really long wait bring my car there all the time long wait bring my car there all the time More

by mkelly1952 Verified Customer Verified Customer

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