Brian Cadima

I stopped by to have my battery replaced under the settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to S settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to Stateline at 5 miles away because the service dept at Stateline is consistently deplorable. Today was no different. I was told that because I get service at Patriot Sub I would need to have this battery recall done there. Then I was told to get my VIN as though I was inconveniencing this tech agent. For weeks I chatted w Courtney on buying a vehicle there. Not only will I never visit service there again I’d never consider buying there. How does this place stay in business. Would recommend neither service or sales. It’s all connected. Stay away. This isn’t the first or second time for poor service. Filed complaint w Subaru Corporate. Something in my chat w Corporate worker informed me complaints against Stateline are commonplace. More

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A great buying experience and a great price. They helped when I had some minor issues with the brakes after purchasing the car as well. when I had some minor issues with the brakes after purchasing the car as well. More

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The service provided was great. The staff was very friendly and personable. Explained what needed to be done and what could wait. Short wait time so I was in an out with no issues. friendly and personable. Explained what needed to be done and what could wait. Short wait time so I was in an out with no issues. More

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Awesome service The team at state line Subaru are excellent! Steve took the time to explain everything about my new Subaru and ensured it was clean and ready for me! The team at state line Subaru are excellent! Steve took the time to explain everything about my new Subaru and ensured it was clean and ready for me! Everyone was friendly and gave great customer service!! I highly recommend them! More

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Pleased At first was hesitant because lots of things were being recommended that were not critical. HOWEVER..... they were more than accommodating with the us At first was hesitant because lots of things were being recommended that were not critical. HOWEVER..... they were more than accommodating with the use of a courtesy loaner car. Not to mention, that non critical part of the service uncovered a transmission issue that was covered by the warranty. More

by Mhoughton Verified Customer Verified Customer

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Service dept. Service manager was helpful and informative.If you are going to offer valet service to bring the finished car to the door, make sure the valet tells s Service manager was helpful and informative.If you are going to offer valet service to bring the finished car to the door, make sure the valet tells someone when he goes to lunch. I was standing outside for 10 minutes in the cold waiting for my car. I was able to get the manger's attention and he found the keys and handled the situation. More

by ZEBO12345 Verified Customer Verified Customer

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Got my 6000 service I didn’t have to wait too long. I presented a coupon that didn’t apply, but the person that was helping me found a coupon for me that did apply to th I didn’t have to wait too long. I presented a coupon that didn’t apply, but the person that was helping me found a coupon for me that did apply to the service I received. More

by REBECCA Verified Customer Verified Customer

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Very heplful Did not have appt. worked me into schedule and completed the required service so that I could back to work and vehicle was safe to operate Did not have appt. worked me into schedule and completed the required service so that I could back to work and vehicle was safe to operate More

by ARTY198FDC Verified Customer Verified Customer

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Oil Change was quick no complaints. Called to schedule an oil change, was able to make an appointment same day. My vehicle was seen on time and was serviced at the time of the appointmen Called to schedule an oil change, was able to make an appointment same day. My vehicle was seen on time and was serviced at the time of the appointment. Was in and out in no time at all. Says a lot about stateline compared to other Subaru dealers locally where I have been stuck for hours on a scheduled oil change. Will be back to stateline for all my oil changes. They have made a new return customer. Thank you! More

by Hulkwrx Verified Customer Verified Customer

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Poor communication and follow-through Stateline serviced my Subaru adequately, but were very slow in completing the paperwork and letting me know the car was ready. They also did a state i Stateline serviced my Subaru adequately, but were very slow in completing the paperwork and letting me know the car was ready. They also did a state inspection, but the tech lost my registration and it took almost half an hour to locate it -- he'd put it back in the wrong car! Training and supervision could be much improved. More

by Westporter47 Verified Customer Verified Customer

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