Brett Smith

This was the worst car buying experience I have ever had. I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months p I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months prior. The sales manager blamed his salesman for not telling us when it was actually him, Robert Gunther, who stated this was not a courtesy vehicle a week earlier. From the moment the sales manager got involved he continually said that "we should part ways" instead of trying to make it right. Management stated, "we feel you are a high risk to give us a bad review after the sale to the manufacturer and it will cost us money". We did not care about any review only wanted the vehicle we purchased and an adjustment because the warranty was already active. The sales manager tried to keep pushing us away because of this dealer review and kept saying, "you're not happy, we should part ways". We asked him to make it right and he asked what we wanted. I said 1500 off because this was a courtesy car, and he quickly said "OK". We went outside to look at the jeep one more time and we came back in, and the number was only $800 off. I asked what happened to the $1500 off and he said I didn't say "ok I'll do it", I only said "OK". The sales manager kept bringing up that a bad review would cost them money and kept saying we should part ways. I once again said we wanted the Jeep and asked to round the out-the-door price down $67.00 to make it an even $50 k out-the-door. Once again, Rob stated it's better to part ways because we feel you are high risk to give us a bad manufacturer review. We said we just wanted the vehicle and would pay them the $67.00 and they refused to sell us the car all because of a possible bad review. We spoke to upper management who's only concern, again, was a bad review after the sale. We then sent an email to the owner of Fred Martin Superstore who could not even respond to us himself, only to have one of his partners tell us that we won't sell you the vehicle because we feel you won't be happy and are a high risk to leave us a bad review. The salesmen we dealt with were excellent in our dealings. When it came to management it was nothing but condescending arrogance and all about some review we could care less about. Anyone thinking about this dealership should look elsewhere as there are numerous complaints on the BBB website about shady practices and even about costing them money with a bad review. We felt so disrespected by this dealership that we filed a formal complaint with the Manufacturer. They were only worried about getting a bad review from me, so now I'm giving my honest review. After reading other reviews, I expect there will be a response saying that it didn't happen like this, but I'm here to tell you, it did. More

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Kelli was great in helping us with the purchase of our new Jeep Grand Cherokee Labrador. new Jeep Grand Cherokee Labrador. More

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Very professional and courteous really up to date on everything that's associated with the oil changing department I was really impressed everything that's associated with the oil changing department I was really impressed More

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