Brett Lloyd

Went to southern kia vb for a tire rotation and alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensatio alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensation other than a 60 credit but i do not plan to return to this service center. Gm Brett Lloyd gm wasn't available. After second alignment the steering wheel is still off center. More

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Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another about service recall and tire rod. 3rd purchase will NOT purchase another More

by JASONDIEFF Verified Customer Verified Customer

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Great service an also quick waited no longer then 30 minutes they also cleaned my car minutes they also cleaned my car More

by kamcuffee1 Verified Customer Verified Customer

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The worst experience that I have ever had at any dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally sent it to another location . I was not able to get any updates on the diagnosis or repair in a 6 week timeframe only excuses . And nobody would respond to e-mails voicemails or text More

by Tsmithberger Verified Customer Verified Customer

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I have been coming here for years. Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increas Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increased, credit card fee now imposed????? Most people have to use credit cards due to the costs of repairs. Just because you got a new system, doesnt mean you pass the cost on to the consumer. My last repair, seemed good, after waiting for a shuttle for an hour, after drop off, i ended up taking a lyft. Unfortunately, 3 days after the repair, all my service lights came on, barely driveable. Again, have to take lyft to get home to work and then again once the repairs are complete. The service managers are great. I just think they are overwhelmed and need more help and or training. More

by BILL.DAILEY Verified Customer Verified Customer

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After inspection, the cooling tank is completely empty, the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. More

by bogdanbabchyk3440Bogdan Verified Customer Verified Customer

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I have bought my second vehicle here at GMC Southern at VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a vehicle , you also have a beginning relationship with the dealership. This is a good one. I like that. Thank you! More

by KENTW45 Verified Customer Verified Customer

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They are friendly and go the extra mile for you, even after you purchase your vehicle. after you purchase your vehicle. More

by Heyyyy Verified Customer Verified Customer

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Great services and did it in a timely manner and did not have to wait long. I appreciate the consideration. have to wait long. I appreciate the consideration. More

by alicezapayton Verified Customer Verified Customer

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Experienced and enthusiastic staff. Very helpful and willing to help with anything. It was a very pleasant experience. Very helpful and willing to help with anything. It was a very pleasant experience. More

by kyw3 Verified Customer Verified Customer

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