Brett Lloyd | Page 5

Customer service sucks. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. More

by DLAINA.D.SAMPSON Verified Customer Verified Customer

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We always receive professional and courteous treatment at Southern BuickGMC. All questions are answered with clarity and service is both timely and efficient. Southern BuickGMC. All questions are answered with clarity and service is both timely and efficient. More

by queenhaymes221 Verified Customer Verified Customer

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Greenbrier Kia is the best! I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the cours I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the course of the next week. When I arrived, everybody was super friendly. I was in and out in 20 minutes. I was so amazed because I have been dealing with the VA Beach Kia for four years and never once have I gotten an oil change and been in and out in 20 minutes. I have to leave my car there all day. Trying to schedule an appointment is a nightmare no one ever answers the phone or calls you back. Even though Greenbrier is 15 minutes further I do not mind at all to make the drive. Keep up the good work. ! More

by AKARMIKEL80 Verified Customer Verified Customer

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Southern refused to find the root cause of a rattling noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I take my truck elsewhere because they could not find the issue, yet it was admitted by another employee he was tired of dealing with me. Every time I arrived for service and was promised a loaner I either had to wait for repairs to be completed, find a ride, or finally sent to the lynnhaven location as greenbriar has no GM loaner vehicles for warranty. If I wanted a rental I was directed to seek reimbursement through GM. Customer service - 0 Knowledge of their product - 0 Ability to retain customers - 0….to the point I’m considering trading for a ford. More

by JB Verified Customer Verified Customer

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Went to get oil change . I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come bac I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come back because my car is leaking oil is ridiculous! More

by Redd390 Verified Customer Verified Customer

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Very friendly people, easy to do business with purchased vehicle made it very simple to understand vehicle made it very simple to understand More

by Kipp Verified Customer Verified Customer

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Droped off my pick up truck oil change tire rotation an recalls taken care of recalls taken care of More

by john.wagenmann Verified Customer Verified Customer

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Had large problem with people communicating with me Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. More

by NOEMAIL21 Verified Customer Verified Customer

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The service writer was wonderful. They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service depar They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service department and dealership. More

by Wrightfamily7817 Verified Customer Verified Customer

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0 out of five stars if possible. I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in th I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in their service department. My not even three year old truck that I bought there has also been inoperable and towed three times and it’s a 2022 bought new. Dealership has absolutely terrible customer service from the bottom to the top, all the way to the general manager. Buying my vehicle there has been the worst mistake I’ve ever made. More

by BARKLEY5564 Verified Customer Verified Customer

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