Brett Lloyd

I purchased my 2018 Buick Encore new from Southern Buick . Have always had my vehicle serviced here . Not always satisfied but never felt like they were dishonest until last visit 01/09/2025. I was advised . Have always had my vehicle serviced here . Not always satisfied but never felt like they were dishonest until last visit 01/09/2025. I was advised they were busy and 3 mechanics had called out. I left my vehicle for service and tire rotation . Jeri was to call when ready . I received a text in just a little over an hour it was ready. After having lunch and shopping I returned to pick my vehicle up. Went in and was advised my vehicle needed some work. Service and tire rotation was complete. I noticed as soon as I approached my car the tires had not been rotated .Adviser and Paper work had indicated it was completed . I showed adviser how I knew it had not been done. Adviser takes my car back and eventually was completed. I called Brett the manager few weeks later . After gathering my composer .He was happy to hear that the rotation was completed. My question/concern was can I trust I actually got a oil change. Brett asked is there oil in your car. I replied Yes but is it new oil ? He assured me he would not have them working there if he couldn't trust them . But can I trust them ? More

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Engine light came on after this horrible service. They forgot to install the oil plug They forgot to install the oil plug More

by gefferycole Verified Customer Verified Customer

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Very good customer service. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. More

by SHAWNAREYNOLDS3715 Verified Customer Verified Customer

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Incompetent! !! Inconsiderate of my time!!! ignorant of recall repair!!!! No parts available!!!! Second wasted trip!!!!!!!! !! Inconsiderate of my time!!! ignorant of recall repair!!!! No parts available!!!! Second wasted trip!!!!!!!! More

by Robin Forbes Verified Customer Verified Customer

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Had to reschedule an oil change due to short staff. Had to drive from Yorktown Had to drive from Yorktown More

by ROD4LUV Verified Customer Verified Customer

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The service Manager, Joe is completely untrustworthy, and a straight up LIAR! After speaking with his associates, Dan and Antwan, letting us know that the department did NOT even know our vehicle was incorre a straight up LIAR! After speaking with his associates, Dan and Antwan, letting us know that the department did NOT even know our vehicle was incorrect logged, and that they had filed the paperwork incorrectly, this guy Joe proceeds to tell us that after a month with the vehicle everything is as planned. Joe specifically should NOT be in this position. Do Not trust or use Southern Gmc of Greenbrier to service your vehicle. Additionally, because of the new Owners mismanagement, it only gets worse. BEWARE! More

by JAMES@RIGHTNOWWATERRESTORATION.COM Verified Customer Verified Customer

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Communication system is extremely poor. Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The ema Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The email calls are never, never, never returned. More

by tfraim Verified Customer Verified Customer

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No one calls you back or can give answers to questions and issues a customer has. and issues a customer has. More

by clauded Verified Customer Verified Customer

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Other than issues with making an appointment all was good. Service was completed accurately as for all work requested good. Service was completed accurately as for all work requested More

by mproffitt4 Verified Customer Verified Customer

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Have been with them through two other leases and was very pleased to sign my third lease. pleased to sign my third lease. More

by BRUNER3 Verified Customer Verified Customer

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