Brett Lloyd

Had large problem with people communicating with me Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. More

by NOEMAIL21 Verified Customer Verified Customer

Report | Print

The service writer was wonderful. They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service depar They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service department and dealership. More

by Wrightfamily7817 Verified Customer Verified Customer

Report | Print

0 out of five stars if possible. I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in th I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in their service department. My not even three year old truck that I bought there has also been inoperable and towed three times and it’s a 2022 bought new. Dealership has absolutely terrible customer service from the bottom to the top, all the way to the general manager. Buying my vehicle there has been the worst mistake I’ve ever made. More

by BARKLEY5564 Verified Customer Verified Customer

Report | Print

Fast and efficient, this group knows what they are doing and does it well! 10/10 and does it well! 10/10 More

by lserbin1 Verified Customer Verified Customer

Report | Print

My experience at Greenbrier Southern Kia was amazing. I appreciated the experience Dejuan Miller was especially helpful He explained my muti-point inspection sheet to me so that it was clear as to what I appreciated the experience Dejuan Miller was especially helpful He explained my muti-point inspection sheet to me so that it was clear as to what I need to improve for the betterment of my vehicle More

by VTAYLORPITT Verified Customer Verified Customer

Report | Print

This visit, the 5th, was the same as three others with an oil change resulting in missing retainers for the under engine cover. This time 1/3 of them. I can say that overall I see Improvement with helpfulnes oil change resulting in missing retainers for the under engine cover. This time 1/3 of them. I can say that overall I see Improvement with helpfulness and friendliness of the staff. Overall however I don't want to have to check my vehicle after they perform work. I notified who I think is the service manager by email with pictures from underneath. I replaced the parts myself since it is a 4-Hour round trip for me. I'm trying to be loyal to the dealership that I bought the vehicle new at. I did appreciate Joe Bonney email, as well as previously Brett's. More

by Devantingjj Verified Customer Verified Customer

Report | Print

This team really helped me out. I don’t live here and they helped me find a car because mine had broken down. They are the best. I don’t live here and they helped me find a car because mine had broken down. They are the best. More

by QUEENBRIE123 Verified Customer Verified Customer

Report | Print

The process to get it in was easy at first. I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called more than ten times trying to find out what was going on and rarely if ever got a call back. Took a month to get someone to finally schedule another auto get the work done. When I finally got it scheduled, it was another month away and when I picked it up, there was confusion about if I was in warranty and such but it got figured out. The final people who assisted me were cool but it shouldn’t be a three month (four almost if you found the wait for the first appointment) process to get work done. People kept saying others would call me back and no one ever did. I could understand if I was being difficult but I was just trying to follow up on work that was already approved and it was a huge hassle. More

by BERNASERRA Verified Customer Verified Customer

Report | Print

This group is wonderful to work with. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. More

by TGENTRY1 Verified Customer Verified Customer

Report | Print

They are the worst, no communication. We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and ha We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and have the the car over a week now, but they won't return are call to find out what's going on with it. Don't buy a Kia in this area, they are only dealer around. More

by TEE.TOT Verified Customer Verified Customer

Report | Print