Brent Totten | Page 4

Great Overall Experience! Couldn't have asked for a better car buying experience from start to finish! Great customer service and an awesome deal on exactly the vehicle we were Couldn't have asked for a better car buying experience from start to finish! Great customer service and an awesome deal on exactly the vehicle we were looking for! More

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Overall a good experience, but a couple of suggestions We bought a pre-owned vehicle from Mike Wills. We found him to be personable and knowledgeable and would deal with him again. The dealership is a beau We bought a pre-owned vehicle from Mike Wills. We found him to be personable and knowledgeable and would deal with him again. The dealership is a beautiful building, and people were very helpful. We had a couple suggestions that could've made this an excellent rating instead of a good rating. 1. We made an offer on the car and Mike took it to the used car manager. The used car manager countered our offer and we countered again. Then, instead of the used car manager coming out to talk to us, instead, the assistant used car manager (Brent) came to talk to us. I would've preferred the actual manager to come out instead of sending this other assistant manager - I mean, he really wasn't involved in the sales negotiating process. It felt a little like the stereotypical car dealership move, which was a bit of a turnoff. We did settle on the offer. 2. The other disappointment was the inordinate amount of time we sat in the dealership waiting for the finance paperwork to be done. We sat there for at least an hour and when we finally met with the finance person (Brent), he told us he only got the paperwork about 15 minutes ago. So, I don't know where the ball got dropped, but we shouldn't have waited that long. And, then when we showed us what finance rate they could give us, it was higher than we could've gotten from our credit union without any wait. When I showed Brent the interest rates online on our credit union's website, he went to check again, and almost immediately came back, and presto, the rate was lowered immediately. We have outstanding credit (high 800s), so again, we should've been given the best rate right off the bat. When you have to do this back-and-forth haggling on stuff like interest rates for folks with excellent credit, it just doesn't sit quite right. Those are some of our suggestions. Again, our salesperson Mike Wills was excellent; I would've given him five stars, but had to give an overall rating of good because of the things I mentioned above. More

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Better experience than I'd hoped for I purchase a vehicle every 10 years or so; I hate shopping for a car. I was pleasantly surprised at Wilde Honda East Towne. I found Veli to be extreme I purchase a vehicle every 10 years or so; I hate shopping for a car. I was pleasantly surprised at Wilde Honda East Towne. I found Veli to be extremely knowledgeable about the CR-Vs I was considering. He was not intimidated at all by the notes I took on test drives or by all my questions! My only complaint is that Detailing could've been better. I realize it is a used car, but I feel the interior could've been cleaned a little better. Also, I found the previous owner's paperwork in the glove box w/the owner's manual. Makes me wonder how well it was gone over in the intake process. Overall, I'm pleased w/the vehicle and confident, that w/Veli's help, I made a great choice for my family. Well done! More

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