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Brent Smith
Brent Smith at Ford of Cookeville

Brent Smith

Sales

Ford of Cookeville

1600 Interstate Drive
Cookeville, TN 38501

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Brent Smith

June 10, 2025

Dealership Rating
Employee Rating

Always a great experience with anyone at Ford! They work hard for their customers and do whatever they can to make the deal happen! More

by kennedygrace2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Jagnandan, Nathan Monroe

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Jun 12, 2025

Ford of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 06, 2025

Dealership Rating
Employee Rating

I honestly do not recommend purchasing any of their used inventory. We purchased a vehicle in February and put around 3,000 miles on it. We've had it 3 months. My husband noticed an oil leak and we schedu More

by Lalynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 09, 2025

Ford of Cookeville responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (931) 526-3325 to share more details about your visit so we can make things right.

Jun 09, 2025

Lalynch responded

I've spoken to both the general manager and the service manager. The general manager suggested I just keep adding oil (live with the leak) and the service manager was very defensive and condescending. I called them and got nothing - no apology, no understanding, and no resolution. They have my number if they truly want to make things right.

May 21, 2025

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Employee Rating

Brent Smith is a fantastic salesman! !! Wonderful purchase experience . He is very helpful. He goes above and beyond!! More

by luck777stars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 23, 2025

Ford of Cookeville responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Cookeville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 01, 2025

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Employee Rating

Patient and good to work with-mature for his age-not pushy-very accommodating-nuce More

by musicmullins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Braxton Hopkins

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May 04, 2025

Ford of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 19, 2025

Dealership Rating
Employee Rating

Great experience! I would recommend anyone to go to Nathan or any of the others at Ford in Cookeville! More

by wright.m.brad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Jagnandan, Nathan Monroe

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Apr 21, 2025

Ford of Cookeville responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 15, 2025

Dealership Rating
Employee Rating

Nate and Brent were very helpful! Thank you for making the process easy. Appreciate all of your help. More

by jokershrineclown
Recommend Dealer
Yes

Other Employees Tagged: Nathan Monroe

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Mar 20, 2025

Ford of Cookeville responded

Hello, thank you so much for your feedback about Ford Lincoln of Cookeville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

February 09, 2025

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Employee Rating

As soon as we walked in they made you feel right at home I highly recommend them they for sure will do there very best to help you out 💯 More

by Brianlees1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Monroe, Damarius Moore, Dakota Baker, Greg Jordan, Will Ray , Jeremiah Ragsdale, Whitley Simmons, Zander Smith, Jon VanWinkle

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Feb 14, 2025

Ford of Cookeville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 28, 2024

Dealership Rating
Employee Rating

We are so very please with Dave and the dealership. Dave was very informative about our new Mustang. He answered all of our questions. Awesome salesman More

by Monts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Jagnandan, Dave Walker

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Jun 27, 2024

Ford of Cookeville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Cookeville. Feel free to reach out to us if you need anything. Have a wonderful day.

May 14, 2024

Dealership Rating
Employee Rating

Great quick buying experience. Brent Smith was helpful and expedient. Would recommend Ford Lincoln of Cookeville. More

by ronymy2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 15, 2024

Ford of Cookeville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Cookeville. Thanks for the recommendation, and have an amazing day!

April 30, 2024

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Employee Rating

Brent covered everything on our new truck. He did a great job and we thank him. More

by kreese17622
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 03, 2024

Ford of Cookeville responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Cookeville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

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