Brent Penn | Page 6

Everyone who helped us through the whole process were very kind and we appreciate the attention. very kind and we appreciate the attention. More

by cfoo30 Verified Customer Verified Customer

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Our salesman, Randy was courteous and responded to us promptly and did not pressure us into the sale. promptly and did not pressure us into the sale. More

by johnguderyahn Verified Customer Verified Customer

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In the past I have had some less than pleasant experiences when buying cars from dealerships, and so I was a little apprehensive when I went to Northside Lexus after seeing their advertisement for experiences when buying cars from dealerships, and so I was a little apprehensive when I went to Northside Lexus after seeing their advertisement for a particular used SUV I was interested in. To my surprise, the subject vehicle was priced very competitively and I figured it had to be in top notch condition for them to even put it on their lot. The next pleasant experience was the young, but very personable and extremely professional salesman, Jared States. I felt like I was being treated as if I were buying their top-of-the-line new car! There were no attempts to “up-sell” me, nor was there any pressure put on me to “buy today because it may not be here tomorrow” tactics. After having “kicked the the tires” on the vehicle the previous day, I made an appointment with him for my wife to see it and drive it. Upon our arrival, the car had been further detailed (although it really couldn’t be made much cleaner than it already was) and was waiting (and cooled down for us) along with Jared, at the front of the dealership. Due to my past experiences with other dealerships, I was now expecting the low ball trade-in offer. But instead, I was offered more than I anticipated. And the interaction with Brent Penn, the finance manager, was a continuation of the overall pleasant experience. He worked with us to get the payments where we told him we needed to be and for the duration of financing we wanted. We felt very confident that he was working on our behalf to get us the best interest rate available. I will definitely put Northside Lexus at the very top of my list when the time comes for me to purchase another car, whether a top condition used car or one of their trademark Lexus vehicles. More

by jgrimes57 Verified Customer Verified Customer

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Sales people are very friendly and attentive. The showroom is beautiful and comfortable- important because buying a car can take a while. My salesperson went out of his way to ensure every aspect The showroom is beautiful and comfortable- important because buying a car can take a while. My salesperson went out of his way to ensure every aspect of my purchase was squared away before I drove my new-to-me vehicle, including replacing the battery in my key fob. More

by JRowe Verified Customer Verified Customer

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Joshua Keough was very knowledgeable about the products and services Northsie Lexus could offer. He was kind, attentive, and accommodating throughout the whole sales process. and services Northsie Lexus could offer. He was kind, attentive, and accommodating throughout the whole sales process. More

by martha.vandamme Verified Customer Verified Customer

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I highly recommend buying from Northside Lexus. I inquired about a vehicle I was interested in and received a call from the salesman who made an appointment to come look at the car within minutes. I inquired about a vehicle I was interested in and received a call from the salesman who made an appointment to come look at the car within minutes. There was no pressure on the phone to come in earlier as I couldn’t make it in until Monday morning. We walked into the beautiful dealership and we’re greeted right away by Javier Calderon (the man on the phone). The whole process was relaxed and stress free. There was absolutely no bait and switch either! The price of the car was the price which showed online. We have been looking around for the perfect car and every dealership would put all sorts of fees and charge for extras that jacked up prices by literally thousands of dollars. And that didn’t happen here. Y’all now have a referral and customer for life! Thanks so much Javier, Brent and Northside Lexus! 5 stars ⭐️ indeed! More

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The entire team was amazing. They have quality preowned vehicles and Herb was fantastic in assisting us with our vehicle search and purchase. Brent was very thorough and quick in They have quality preowned vehicles and Herb was fantastic in assisting us with our vehicle search and purchase. Brent was very thorough and quick in completing the finance side. More

by Dbeatty Verified Customer Verified Customer

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Javier was Very knowledgeable about the vehicle and all of its options. Friendly and helpful of its options. Friendly and helpful More

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Outstanding service. Herb made the whole buying experience easy and enjoyable. Bought a Lexus NX for our daughter and could not be happier. Big shout out to Brent in Herb made the whole buying experience easy and enjoyable. Bought a Lexus NX for our daughter and could not be happier. Big shout out to Brent in finance who got us over the line in record time!! Would 100% recommend this dealership. More

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Javier was amazing. Would highly recommend you looking him up for a great individual to work with. Would highly recommend you looking him up for a great individual to work with. More

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