Brenden Madsen

Our car-buying experience at Toyota of North Austin was extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofession extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofessional. My family was uncomfortable, and I later asked the dealership to have someone else handle our concerns. When I returned to address the problems, I did not feel that management acknowledged or took our experience seriously. The vehicle was delivered without being properly cleaned, with low fuel, and without the floor mats listed in the vehicle’s equipment paperwork. We had to purchase gas on the way home. I sent the dealership a photo showing the missing mats, the equipment listing, and documentation of the fuel purchase. My original online contact initially said she would help, but later told me she would pass the feedback to management and that it was outside her control. I was then directed to another salesperson to follow up about the mats. Several weeks later, we still have not received them. Customers should not have to chase multiple employees to receive items included with their purchase. What disappointed me most was the lack of ownership after we explained the problems and provided documentation. I regret purchasing from this dealership and cannot recommend it based on our experience. Before taking delivery, I encourage buyers to check the vehicle’s condition, fuel level, and every included accessory, and get any outstanding commitments in writing. I would welcome a management response that actually resolves the missing mats and addresses how our concerns were handled. More

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I was treated with respect from start to finish. I appreciate all the positive interactions. I appreciate all the positive interactions. More

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Toyota North is a great dealership. They made my car buying process a very smooth one . From car salesman to finance. Would definitely recommend going here. They made my car buying process a very smooth one . From car salesman to finance. Would definitely recommend going here. More

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They held the truck at the mechanic shop after I bought and didn’t give me the 3 day Group 1 no commitment grace period. I wasn’t even able to have my hands on the truck and the window was closed since it and didn’t give me the 3 day Group 1 no commitment grace period. I wasn’t even able to have my hands on the truck and the window was closed since it was in their shop past 6 days. Seemed kind of fishy to me think they would stand by that grace period no commitment deal once you leave the dealership since I had no control over it? More

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Fantastic Experience at North Austin Toyota! I recently purchased a 2025 Toyota Highlander from North Austin Toyota, and I couldn’t be happier with the entire experience. From start to finish I recently purchased a 2025 Toyota Highlander from North Austin Toyota, and I couldn’t be happier with the entire experience. From start to finish, the staff was professional, knowledgeable, and incredibly friendly. The sales manager and the seller I worked with were both outstanding — they made the process smooth, no-pressure, and actually enjoyable. They took the time to answer all my questions, explain features, and ensure I felt confident in my decision. It’s clear they truly care about their customers and stand behind the vehicles they sell. If you're in the market for a new car and want great service, I highly recommend checking out North Austin Toyota! More

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I have purchased many vehicles in my life and this last purchase one of the easiest and best customer service experience I have had by far! purchase one of the easiest and best customer service experience I have had by far! More

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I had a great experience here. Brendan and his team made the process smooth and painless. I highly recommend Toyota of North Austin! Brendan and his team made the process smooth and painless. I highly recommend Toyota of North Austin! More

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Joe in sales and Jared in service make my life easy every time Brendan the mgr is amazing time Brendan the mgr is amazing More

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Service staff were really great to deal with. especially Nathan Thanks for your expertise on my 4Runner especially Nathan Thanks for your expertise on my 4Runner More

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