Brandon Neil

Brandon was extremely helpful I was preparing for a out of town trip when the service engine light came on Friday afternoon. I called the service department and was transferred to the central service peopl of town trip when the service engine light came on Friday afternoon. I called the service department and was transferred to the central service people who said they didn't have a appointment until 10/29. I called on Monday and Brandon suggested I have a diagnostic test done by auto zone to see if it was the gas cap when I called him back and told him it was the heater control valve he said I could bring it in an leave it and they would work it in to the schedule as soon as possible since they were fully booked for the week. I dropped it off on Wed expecting to wait a week but he called Thur afternoon and my car was ready. His customer service skills are excellent. More

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I like this dealership but please, get another code reader that the service reps can access. Having to wait a day and a half for a tech to hook up a code reader is ridiculous. Brandon is a really good reader that the service reps can access. Having to wait a day and a half for a tech to hook up a code reader is ridiculous. Brandon is a really good service rep. More

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Easy. Very courteous always timely within quoted time frame The staff are extremely knowledgeable and friendly Very courteous always timely within quoted time frame The staff are extremely knowledgeable and friendly More

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Lithia Subaru staff are courteous and considerate of customer service. Service in timely fashion. Follow up and kind respectful communication. I am thankful. customer service. Service in timely fashion. Follow up and kind respectful communication. I am thankful. More

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Brandon was great! He helped me get a loaner car which was very helpful. Great customer service. He helped me get a loaner car which was very helpful. Great customer service. More

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I appreciate the prompt communications and thorough explanations of service processes I appreciate being offered a loaner vehicle when service visits exceed waiting a day on the lobby. explanations of service processes I appreciate being offered a loaner vehicle when service visits exceed waiting a day on the lobby. More

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Clear communication, appreciate the coffee and snacks in the waiting area. Was helpful to have a loaner vehicle while mine was being worked on. Prices seemed a little high but I'm no expert. the waiting area. Was helpful to have a loaner vehicle while mine was being worked on. Prices seemed a little high but I'm no expert. More

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Still giving Five Star review to dealership overall, although I recently had a disappointing service experience. Staff have always been great. We have three cars from them and a friend recently bought a although I recently had a disappointing service experience. Staff have always been great. We have three cars from them and a friend recently bought a car there based on our recommendation. More

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always give me great service; I have been dealing with them since 2018 when I bought my car. them since 2018 when I bought my car. More

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Their service dept is great. Always get my car on time. I received a loaner for my major service and Brandon went above and beyond to get my warranty on a covered repair approve Always get my car on time. I received a loaner for my major service and Brandon went above and beyond to get my warranty on a covered repair approved More

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