Brandon McClatchey

Had a confirmed appointment time and salesperson kept using excuses to go help other customers telling us to have coffee or sit down. After a frustrating 2 hrs. waiting we asked for help. He was persona using excuses to go help other customers telling us to have coffee or sit down. After a frustrating 2 hrs. waiting we asked for help. He was personable but we found the lack of timely attention very annoying! Fail to understand why our appointment was not honored More

by SSSHERRICK8 Verified Customer Verified Customer

Report | Print

Staff I had contact with were friendly and helpful. But, I don’t like how you conduct business. There should be new cars on the lot to view, test drive, and possibly purchase. Basically, we have to ord But, I don’t like how you conduct business. There should be new cars on the lot to view, test drive, and possibly purchase. Basically, we have to order a vehicle. Ok, if after seeing what you had available was not what you want. But, the large delay in receiving the ordered car is an inconvenience. More

by craiggooder Verified Customer Verified Customer

Report | Print

Well received and qualified response to what was wrong with car. Will return in future M with car. Will return in future M More

by TAKEDOWN Verified Customer Verified Customer

Report | Print

This was our first Toyota purchase and the process from start to finish could not have been smoother! Would recommend to anyone. start to finish could not have been smoother! Would recommend to anyone. More

by DOUGBORUD Verified Customer Verified Customer

Report | Print

Ian was amazing! !! He was so helpful and listened to what I wanted and got me into something even better. !! He was so helpful and listened to what I wanted and got me into something even better. More

Report | Print

Quick and easy process, from start to finish. Will definitely use for future vehicle purchases. Will definitely use for future vehicle purchases. More

by LARSRK71 Verified Customer Verified Customer

Report | Print

All employees were very friendly and helpful. They made the process of buying a new truck easy. Definitely would recommend Des Moines Toyota to anyone They made the process of buying a new truck easy. Definitely would recommend Des Moines Toyota to anyone More

Report | Print

I really enjoyed working with Derek. I felt no pressure to buy. My experience couldn't have been better. I felt no pressure to buy. My experience couldn't have been better. More

by KNUDSENDAVIDLEE Verified Customer Verified Customer

Report | Print

PJ in sales gets 5 stars, Brandon in finance also 5 stars. Both made the sales process fun vry easy. stars. Both made the sales process fun vry easy. More

by Mtn girl Verified Customer Verified Customer

Report | Print

I went in to replace my leased vehicle and was talked into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new car. I have been a very loyal customer of Toyota for over 20 years. I have never missed a lease payment and have always returned my cars way under the allotted miles and very clean. I would hope that customer loyalty would mean something and help the numbers work in my favor. Instead, I allowed myself to be talked into a smaller, cheaper car that doesn't meet my needs with my 96 pound goldendoodle. I am struggling to figure out how to make it work, but shame on me for not sticking to what I knew I needed. Fool me once, shame on you, fool me twice . . . wait, that won't happen as after this lease is up, I won't be back. More

by Katie1974 Verified Customer Verified Customer

Report | Print