Brandon Marrero

Key Hyundai will promise great service until you're an actual owner of one of their vehicles. Then it all falls apart! They promise the world and don't deliver on their promises. actual owner of one of their vehicles. Then it all falls apart! They promise the world and don't deliver on their promises. More

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I have now purchased two cars from this dealership. The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchas The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchasing my current car was also seamless- quick and easy and the sales team worked to get me a great deal. However, when my brand new sonata had a check engine light after 2 months of owning it and needed a thermostat replaced, the service department made it almost impossible for me to get it fixed. I was told that they only took vehicles from 8-3 Monday through Friday, which makes it impossible for people who have jobs to get their cars serviced. Since it was under warranty, I wasn’t going elsewhere to get it fixed- so I asked for a loaner. I was told absolutely not, because they reserved those for “people who literally couldn’t use their cars” - which if my car was with them getting fixed, I also *literally* couldn’t drive my car. I was told I would hear back when the part they ordered came in, and it would be in the following Monday. I never heard from anyone and had to call to follow up on this matter. Finally, 2 months after the light went on, my car went in for service on a day that worked for my schedule. I had an appointment for 8:30 am with the understanding it would take “only about 2-3 hours” so I could have my car in the afternoon. Imagine my surprise when 3:00 rolled around and I still had not heard from the service center. I called, and suddenly was told it was done- but nobody had called me to let me know it was done. During that time, I received 3 notifications from my app stating my car had been left idling for so long it had turned off (30 min). To finish off this wild experience, the sheet I was given with information after the service alerted me to the fact that YES- They DO have weekend hours! Even though I was specifically told they did not, and that it wasn’t their issue that my schedule didn’t work with theirs! To say I am disappointed and beyond frustrated with the service I received is an understatement. While I will see this through as my car is still under warranty, I will certainly be looking for other option the next time I have an issue or when I get a new vehicle. I can’t help but wonder if me being a female allowed them to feel as though they could bully me. Perhaps I will send my boyfriend next time and see if he receives any better service or consideration! More

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They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More

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Had an oil change and when I got home my car is leaking a ton of oil so I’m Heading back to dealership in the am. Not happy ton of oil so I’m Heading back to dealership in the am. Not happy More

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The service department employees are professional and pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is goin pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is going to accept credit cards for payment the cost of doing so should not be then be put on the customer. More

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I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More

by maggie1414 Verified Customer Verified Customer

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He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More

by pspence01 Verified Customer Verified Customer

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Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More

by venkateswararaoavulapati Verified Customer Verified Customer

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Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More

by pattyirish1 Verified Customer Verified Customer

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Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More

by jeffsullivan67 Verified Customer Verified Customer

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