AJ Gagne

TLDR; sales team is amazing. Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE CHECK YOUR OIL AFTER GETTING AN OIL CHANGE HERE!!!!! While the sales team is amazing to work with and so very kind the service team not so much. this is a go at your own risk warning I went in march for an oil change and less than 2,000 miles later I had to add almost a full 4 quarts of oil to the car. My car a 2017 Hyundai Tucson takes 4.2 quarts just for reference on how low it was. I originally called them and spoke to a woman who said oil consumption is not covered under my warranty, that there’s nothing I can do, and that I would have to pay for all of the tests out of pocket. I found it bizarre that my car would be “out of oil” so to speak that fast and she agreed but doubled down that the oil change was done. After that phone call I called Hampton Ford and Hyundai and spoke to their service team and explained the situation they were incredibly helpful. They explained that while it’s “normal” for my car to burn a quart of oil in 1,000 miles. For it to be that empty meant that if the oil change was done, something was seriously wrong with my engine, or the oil change wasn’t done. So I went to Hampton Ford and Hyundai to do another oil change so they could do the consumption test that surprisingly didn’t cost me anything. I paid for another oil change and had to drive 1,000 miles and go back. Well, I hit the 1,000 miles yesterday and low and behold I had “normal” consumption and I was down just about a quart. Given that information it was clear that the Salem Hyundai service team did not do the oil change because there is no excessive consumption from my engine or any leaks. So today I drove over and talked to Nancy about it because she has been amazing throughout the buying process. I wanted to let her know that I’m not upset with her but was upset about the situation. Afterwards I spoke to the service manager AJ who, after I explained everything to him and showed him the paper work for everything, doubled down and told me that if the oil isn’t registering on the dipstick it’s only down a quart. That it shows on the paperwork that the oil change was done so it proves it was done. He was very condescending towards me during the entire conversation and told me if they didn’t put oil in it my car would have been seriously damaged. After getting no where with him I left and spoke to Nancy again I told her how frustrated I was. She was going to offer me a free oil change voucher but I declined, because I can’t trust them to actually do it. She understood and I explained that I didn’t want hundreds of dollars I just wanted the 73 and change I paid for the oil change that clearly wasn’t done and an apology. Nancy said she is going to mail me a check for the amount I paid for the oil change and I am very thankful. I just want to warn others check your oil level after getting an oil change from here because they can’t be trusted. There are so many scary what ifs for this situation if I had kept driving and didn’t check my oil my engine would have seized and I would be out a car less than a year after purchase. Not to mention what if it seized while I was on the highway. Scary. More

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I have one of the 8 years of Hyundai that have oil consumption issue. Basically the engine needs to be replaced. At 40k, Hyundai would not fix it. Now, at 82k, it breaks down every 2 months from oiled consumption issue. Basically the engine needs to be replaced. At 40k, Hyundai would not fix it. Now, at 82k, it breaks down every 2 months from oiled spark plugs. I spoke with Hyundai Corporate, and they said it had to go to a dealer to be looked at. I went to Hyundai in Salem NH. They said the fee was $495 to submit a claim, and the fee was in case Hyundai wanted tests done. Three days later, I get a call, that they aren't doing any work. Come get the car, and you owe us $495. Since, they did no diagnostics on the car, I really should not have to pay the full fee. They did two recalls while there, nothing big or having to do with my problem. When I got home, I checked my oil because I burn a quart every 200 miles, and found the engine cover laying under the hood. A mechanic took it off for some reason, and never secured it. They just threw it on top of the engine, and closed the hood. I found it about to get caught in my belt system. Lucky I found it. That is some real low rent work, for "Hyundai Trained Personnel" I'll never buy another Hyundai. My first one was great, but after this mess, never again. Nor, would I buy one from this dealer, or get it repaired here. I don't need any apology reply either. I don't blame the office staff, I'm sure they can only do so much. More

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Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More

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I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More

by Abhi Verified Customer Verified Customer

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A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

by Cesar Cruz Verified Customer Verified Customer

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inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. diagnose and then another to correct, plus the service is very expensive. More

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Brandon is the best. He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the t He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the time and effort to make my service appointment as pleasant as possible, More

by WNG10 Verified Customer Verified Customer

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Service manager AJ was rude to me, not cordial at all. Worst treatment ever. This was by far the worst service I have received. Worst treatment ever. This was by far the worst service I have received. More

by Anne Verified Customer Verified Customer

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Consistently great customer service and support. I get, get on and get out in a timely manner.. I get, get on and get out in a timely manner.. More

by Teacherdeb Verified Customer Verified Customer

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Quality service department. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. More

by DCVINAR Verified Customer Verified Customer

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