Brandon Carpenter
Brandon Carpenter at NYE Buick GMC

Brandon Carpenter | Page 2

Service Advisor

NYE Buick GMC

1421 Genesee St
Oneida, NY 13421

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Brandon Carpenter

March 29, 2026

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Employee Rating

The service department is one of the worst i have ever dealt with. They forgot my car was checked in for service, I had to call and tell them. Then they didn't work on it until the next day, 38 hours afte More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Memery , Chris Webster

Apr 01, 2026

NYE Buick GMC responded

JP. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialgmc@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 26, 2026

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Employee Rating

Would have liked a courtesy inspection on vehicle, first time visit with new/used vehicle. Good thing I had my own plastic seat cover, grease on seat would have happened. Should have some on hand. More

by P0cleve023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

NYE Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

March 24, 2026

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Employee Rating

Great service adviser and department. All work done in a timely manner. I will be back More

by Phubbard66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

NYE Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 23, 2026

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Great job - fast service. Service attendant was very good. . The dealership was clean and we'll taken care of. More

by JJACOB7024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery

Mar 24, 2026

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 22, 2026

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The NYE GMC service center is always responsive and friendly, and I would recommend them to anyone More

by CATALI3978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Vaughn , Chris Webster

Mar 24, 2026

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 20, 2026

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Employee Rating

Just recently had my car serviced here and the staff were very helpful, understanding, friendly and professional. I think I will buy my next car directly from NYE Buick. More

by Markyman40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Webster

Mar 24, 2026

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 11, 2026

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Employee Rating

My experience at Nye was fantastic. Very friendly and helpful staff in the service department had my truck repaired quickly. More

by strideoandp
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Vaughn

Mar 12, 2026

NYE Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 11, 2026

Dealership Rating
Employee Rating

This is my second Buick purchase. It’s a great SUV. Customer service in service department and sales department is very patient, informative and caring. More

by jinhutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eli in Sales Department

Mar 11, 2026

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 08, 2026

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Employee Rating

Communication is key and the dealership was on top of letting me know the status of my warranty repairs. When they needed more items they let me know immediately so I didn't have to wonder. More

by DJCSR1236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Vaughn , Chris Webster

Mar 10, 2026

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 06, 2026

Dealership Rating
Employee Rating

Good group of guys, fast and efficient . . good great happy and I don’t know More

by jcase7053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Vaughn

Mar 10, 2026

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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