Brad O'Dowd

My experience with Brad was fantastic. He was attentive to my questions and was a straight shooter. I would have given the experience 5 stars if it weren't for the sales manager agreeing t He was attentive to my questions and was a straight shooter. I would have given the experience 5 stars if it weren't for the sales manager agreeing to a price as long as I made my decision that day since I was planning to take the vehicle for an extended test drive. I held up my end and got back to the dealership within a couple of hours of taking the truck off the lot and decided it was the one I wanted to buy at the price we had verbally agreed upon, again, with the stipulation that the offer was only good through the close of business that day. When I got back to the dealership the sales manager then pulled the bait and switch and told me it was now a different price. I even offered to split the difference, but they told me they had it sold for more at wholesale. I left the dealership frustrated and fully prepared to go buy elsewhere as I did the last time I was looking for a vehicle and we ended up buying a brand new 2021 Explorer from Bo Bueckman. The next morning they called me and were willing to accept my offer to meet halfway on price. This was after they knew I was on my way to St Louis to look at another truck at Bo Bueckman just like I did when I bought my 2021 Explorer. I know this is all part of the negotiation game, but it's a bad sales practice to verbally agreed upon a price with the stipulation that it's good through close of business and then go back on that offer when I come in to close. If that were to happen again, it would be the last time dealing with Machens. More

by Fx4rd Verified Customer Verified Customer

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Definitely recommend going to Brad and Harold at Capitol City Ford if you are in need of a new vehicle! They were super easy to work with and will treat you right! City Ford if you are in need of a new vehicle! They were super easy to work with and will treat you right! More

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We have worked with Brad and Harold several times on car deals and both were extremely helpful and aware of what we were wanting. Shane was very good with explaining things to us and if he wasn't sure of th deals and both were extremely helpful and aware of what we were wanting. Shane was very good with explaining things to us and if he wasn't sure of the answer he was quick to ask someone. Ourvehicle was totaled a week before and everyone at the dealership did great helping us. More

by SWILITE74 Verified Customer Verified Customer

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Everyone was very helpful not just my sales man but everyone was really helpful to help me get the vehicle that I wanted liked and needed down to the color and what I wanted on it they are all a super everyone was really helpful to help me get the vehicle that I wanted liked and needed down to the color and what I wanted on it they are all a super helpful group of people from top to bottom More

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Brad O’dowd was amazing to work with on our new car purchase! No pressure!! Just the facts!! He went the extra mile for us and had our best interest the entire time! Thank you, Brad!! Renee & Michael purchase! No pressure!! Just the facts!! He went the extra mile for us and had our best interest the entire time! Thank you, Brad!! Renee & Michael More

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Mr Brad O'Dowd was my salesman and we got our deal worked out over the phone with no surprises when I made the 4 hour trek to trade. There was no hidden fee's, no being interrogated over buying extended warr out over the phone with no surprises when I made the 4 hour trek to trade. There was no hidden fee's, no being interrogated over buying extended warranty, just a great pressure free experience. Our trade was fairly valued and totally transparent. Absolutely would recommend! Especially Mr Brad! More

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Extremely smooth purchase. Wasn’t pushy. Finance was easy as can be. Need to offer warranty for electric cars that are not ford. Wasn’t pushy. Finance was easy as can be. Need to offer warranty for electric cars that are not ford. More

by Tes123 Verified Customer Verified Customer

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The whole team was great in helping us with our purchase. Thank you to all of them. Thank you to all of them. More

by CKIRKW1 Verified Customer Verified Customer

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The process was very smooth and efficient. Was pleased with how quickly we were able to complete the deal be on our way. Was pleased with how quickly we were able to complete the deal be on our way. More

by CONNIEST225 Verified Customer Verified Customer

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