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Brad Ashby
Brad Ashby at Mercedes-Benz of Des Moines

Brad Ashby

Service Advisor

Mercedes-Benz of Des Moines

9993 Hickman Road
Urbandale, IA 50322

5.0
108 Reviews
5.0

108 Reviews

Write a Review

108 Reviews of Brad Ashby

February 21, 2025

Dealership Rating
Employee Rating

Easy to work and very nice people. Service guy explained the warranty work and all went smoothly More

by Vanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Benjamin Knudson, Ryan Parmerlee

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Feb 21, 2025

Mercedes-Benz of Des Moines responded

Thank you, Vanda, for sharing how our service team here at Mercedes-Benz of Des Moines was able to take care of your vehicle needs. We are glad that you were provided with easy and smooth service options. We hope to work with you again next time!

February 20, 2025

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Employee Rating

Nathan and Cass, as Service Advisors, at Mercedes of Des Moines are well trained, professional and experienced. It’s rare to not be subjected to ‘the upsell’ at a Car Dealership. More

by Dr. Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Benjamin Knudson, Ryan Parmerlee, Anthony Gladney

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Feb 21, 2025

Mercedes-Benz of Des Moines responded

We are happy to hear that Nathan and Cass were able to provide you with professional and experienced service here at Mercedes-Benz of Des Moines. Thank you for sharing and we look forward to working with you again next time!

February 02, 2025

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My 2019 GLS 450 had an issue with air suspension system. I needed car to be repaired quickly because my son uses it to travel for his job. The service department jumped right on it and got it repaired quic More

by PFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Benjamin Knudson, Ryan Parmerlee

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Feb 03, 2025

Mercedes-Benz of Des Moines responded

We are so glad to hear that our service department here at Mercedes-Benz of Des Moines was able to address the air suspension issue on your vehicle promptly. Thank you for your trust in our team and we are pleased to know that your son was able to get back on the road worry-free! Let us know if there is anything more we can help you with.

January 18, 2025

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The service was performed quickly, and a very professional manner. Service advisor is truly a professional. … We were advised our future services that will be due shortly which is excellent. Exce More

by Ksbettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr

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Jan 20, 2025

Mercedes-Benz of Des Moines responded

Thank you for the amazing five-star review! We are so pleased to hear that our team here at Mercedes-Benz of Des Moines provided you with efficient and professional service. It is great to know that the future service advice was helpful for your planning! Thank you for sharing and we hope to work with you again in the future.

January 16, 2025

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Employee Rating

Excellent service all around. Would recommend an MB and this dealership to anyone and everyone. More

by bjriley15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Mercedes-Benz of Des Moines responded

Thank you so much for the amazing five-star review! We are so glad to hear that you had a great service experience with us here at Mercedes-Benz of Des Moines. Your recommendations mean so much to us and we look forward to working with you again in the future!

January 15, 2025

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Employee Rating

The dealership has always taken good care of my car and keeps me in the loop. More

by Mary Halling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Knudson

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Jan 16, 2025

Mercedes-Benz of Des Moines responded

Mary, it is amazing to hear how you have always been taken good care of and kept informed throughout your services with us. Thank you for taking the time to share your continued positive experiences here at Mercedes-Benz of Des Moines and for your trust in us. We look forward to seeing you again in the future!

December 20, 2024

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Employee Rating

Service was attentive to my requests and took immediate action to repair my vehicle. Looking to buy a vehicle and the salesman opened all the options that he had on the lot to meet my needs. More

by kennykirkpatrick54.u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that our team at Mercedes-Benz of Des Moines provided attentive service and explored all options for you. Thank you for sharing your experience, and we look forward to assisting with any future needs!

December 15, 2024

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Employee Rating

Smooth experience, no headaches. Brad is excellent at what he does, as are the other staff members. I would definitely take my Benz back for maintenance without question. More

by Lucia.halmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Mercedes-Benz of Des Moines responded

Lucia, we're delighted to hear that Brad and the team at Mercedes-Benz of Des Moines provided you with a smooth experience. Thank you for your trust in us, and we look forward to assisting with any future maintenance needs!

December 14, 2024

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Employee Rating

First class. Brad simply takes care of everything for me. Makes everything very easy, especially since I live about 80 miles away. More

by espndds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Brad made your experience with Mercedes-Benz of Des Moines so seamless and convenient, even from 80 miles away. Thank you for sharing this feedback and come again!

December 14, 2024

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Employee Rating

Awesome experience, services are always timely and easy to schedule. I love how the process is streamlined. Wish there were more loaner cars. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Mercedes-Benz of Des Moines responded

Jeff, we're delighted to hear you had an awesome experience with us at Mercedes-Benz of Des Moines! We appreciate your feedback on the loaner cars and will keep it in mind as we strive to improve our services. Thanks for choosing us!

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