Bouna Ndiaye

I would give negative stars if I could. Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience at this dealership and strongly advise others to avoid it. In 2023, we purchased a van and were sold a “4-year maintenance plan” by the finance manager, who failed to disclose that Honda provides 2 years of complimentary Honda Care maintenance. We only discovered this when we took our van for service last week and were informed that the complimentary coverage had expired, leaving us to pay the full service cost. When we contacted the dealership to clarify, the customer service was abysmal. Reaching someone by phone was nearly impossible—calls went unanswered, and it took days of persistent calling to get through. The staff were dismissive, unhelpful, and failed to follow through on promises to call back. The finance manager, War, admitted we were “lied to” and sold a “horrible plan” by a salesman who no longer works there, likely due to similar issues. Despite assurances that we were in "good hands," the finance manager was absent the next day without passing our time-sensitive case to anyone or notifying us, forcing us to chase them relentlessly. The General Manager, Rob White, called us seemingly as a means of placating us because we have not heard back from him and when we attempted to reach back out were told that we were not allowed to be transferred to him but that our case would be presented to him to see if it was worthy of his attention. Most frustratingly, the dealership acknowledged their error and admitted to misleading us but refused to offer a full refund or take any meaningful steps to rectify the situation. Their lack of accountability is unacceptable. Save yourself the frustration and take your business elsewhere. More

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Cooperative, friendly,and helpful . I'm so happy and satisfied with customer service and take care of my car I'm so happy and satisfied with customer service and take care of my car More

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Exellent dealing with the dealership very helpful in all areas great recommendations great savings ready to come back areas great recommendations great savings ready to come back More

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We’ve bought three cars from Landmark Honda over the years and have always had our service done there. The service personnel are very friendly and helpful and we’ve never had a problem at the dealership years and have always had our service done there. The service personnel are very friendly and helpful and we’ve never had a problem at the dealership. We would recommend them highly! More

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Efficient competent service as always. I’ve been with this service department since 1992 and have always had good service. I’ve been with this service department since 1992 and have always had good service. More

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Value customers; Very Good customer etiquette; Provide real-time estimates/quotes with no deviations; and Good turnaround time; real-time estimates/quotes with no deviations; and Good turnaround time; More

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Do not I repeat do not go here they are all liars I went in with my mom sandy fisher to get a car the sales finance manager told me the price was one price but with the extended warranty it would be a went in with my mom sandy fisher to get a car the sales finance manager told me the price was one price but with the extended warranty it would be a higher price so she went for the higher price to get the extended warranty Now she has a problem where her steering wheel is gettin stuck on the highway and they told her her warranty expired at 36k miles And when I asked about the extended warranty the guy said we had they said they fired him nothing they can do And they said I should’ve read all the paper work like really? Who reads all the paper work I trusted the finance manager we was in there for 5 hours just wanted to get things done Now they want $4k to fix my car and no one is taking fault They keep telling me they will fix it since 3 months and never called me back they are liars do not get a car there More

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My Service advisor did an excellent job with let me know what Service needed and why I needed it. I will definitely recommend this dealership for others keep up the great work. what Service needed and why I needed it. I will definitely recommend this dealership for others keep up the great work. More

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First time buying a car from Landmark. Excellent customer service. Attentive to customer needs and extremely patient explaining processes. I have been a Honda customer for over 30 years Excellent customer service. Attentive to customer needs and extremely patient explaining processes. I have been a Honda customer for over 30 years. Never disappointed. More

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"I've been coming to this Honda dealership's service center for over five years for my car service, and I really like this place." center for over five years for my car service, and I really like this place." More

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