Bobby Zelt

The car was junk. I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transm I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transmission failing. But hey, it was just lil ol 🟤 me. So it was fine, I guess. Needless to say... The vehicle was returned. More

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David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More

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Shared my issue with the Parts Manager and my issue was resolved with in in 30 minutes. Thank you so much... The Parts Department Rocks! resolved with in in 30 minutes. Thank you so much... The Parts Department Rocks! More

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Couldn't be happier! I had no hope when wanting a new car (with a warranty). My credit is horrible. After reading several reviews on different car dealerships I went to Fi I had no hope when wanting a new car (with a warranty). My credit is horrible. After reading several reviews on different car dealerships I went to Five Star Ford in North Richland Hills. Thank goodness I did! From the moment William May sat us down I knew we were exactly where we needed to be. There was no typical dealership back and forth. He was straight forward and honest every step of the way. They worked so hard to get me into a reliable vehicle. I won't ever forget it. I can only imagine how hard they had to work to get me approved and then somehow went above and beyond and got me a 1.9 interest rate! This is also my very first ford and the way the SUV handles is just a dream. My kids love it too! This is the only dealership I will ever go to again. The way everyone treated us and helped felt like family. I feel completely blessed. Thank you again William and the whole Five Star team! More

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Best dealership ever I’ve used Five Star Ford for over 20 years.I have bought 3 vehicles from Jeff Smith the go to guy for me, he is the nicest person ever.I also take all I’ve used Five Star Ford for over 20 years.I have bought 3 vehicles from Jeff Smith the go to guy for me, he is the nicest person ever.I also take all my vehicles to the wonderful service department as well they are the Best!! More

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Another Great Experience ! Loved the experience at 5 Star Ford. This is not your typical dealership. From sales to service they allow you to feel like family by showing genuine Loved the experience at 5 Star Ford. This is not your typical dealership. From sales to service they allow you to feel like family by showing genuine care. Eddie is there NOT to sell you but to help you find what you need or in my case what I WANTED!!! Lol. Highly recommended. Dare to compare More

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Easiest car buying experience in over 20 years. The whole experience from looking at cars, reaching a deal, finance, etc. was totally painless, especially when compared to past experience. I never f The whole experience from looking at cars, reaching a deal, finance, etc. was totally painless, especially when compared to past experience. I never felt pressured, was dealt with fairly and honestly. More

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FIVE STAR FORD ROCKS! Simple, Honest, and Hassle Free! Upon arriving at Five Star Ford I had a list of questions about the kind of new vehicle, along with pricing, I needed information on. I was met w Upon arriving at Five Star Ford I had a list of questions about the kind of new vehicle, along with pricing, I needed information on. I was met with genuine smiles and hearty handshakes. I felt comfortable from the beginning. Jim Rich carefully listened to my concerns and made a couple of suggestions. My final decision came down to two vehicles and then whether to lease or purchase. Jim took time to explain all the options. It was easy to make a decision on which vehicle and determined leasing would work best for me at this time. While Mr. Rich readied my vehicle Mr Tut Edwards went over the financial obligation to ensure what I was about to sign was exactly what I had said I wanted. I was in and out of his office in about twenty minutes tops. Boom! I highly recommend the Kelly Blackwell family at Five Star Ford. They appreciate your patronage! More

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Very satisfied I am a repeat customer due to Jim Rich and the five Star dealership I come from Dallas always to deal with five star ford in Northrichlandhills do to I am a repeat customer due to Jim Rich and the five Star dealership I come from Dallas always to deal with five star ford in Northrichlandhills do to buying experince More

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