Bobby Hall

Poor Communication and Zero Support for a Working Customer Extremely disappointed with the service department at Atkinson Toyota. My Highlander was held for a week due to a misdiagnosis of an AWD ma Customer Extremely disappointed with the service department at Atkinson Toyota. My Highlander was held for a week due to a misdiagnosis of an AWD malfunction that should have been caught on the first visit. Because of their service error and a subsequent refusal to provide a loaner car—due to a billing dispute between dealerships that had nothing to do with me—I lost 48 hours of wages (four 12-hour shifts). I explicitly informed the Service Department and the General Manager that my employment was at risk, yet they prioritized corporate technicalities over a local customer's livelihood. To make matters worse, communication was non-existent. I had to call for every update, and at one point, I was even left a 3-minute voicemail that consisted of nothing but hold music. I have attempted to resolve this through the GM and Corporate, but have received zero service recovery for the financial hardship this caused. As a loyal two-Toyota household, this experience has completely broken my trust in this dealership. More

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Years ago I had multiple bad experiences with the service center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The servi center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The service techs worked on a CV Boot for my suv and damaged something that caused my car to have an awful noise. Things happen, and I wasn’t upset about that. I texted in and got an appointment as soon as they had time. They fixed their mistake and Bobby kept me updated and did the right thing by not charging me. It was a great experience and the dealership held up the integrity I was hoping for. More

by nbajam951 Verified Customer Verified Customer

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The service was prompt and efficient. The people I interacted with were polite and professional. The people I interacted with were polite and professional. More

by jetimmons Verified Customer Verified Customer

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I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls of my tires. At no point during my prior service visits was this concern identified or communicated to me. In fact, I was advised that all tires were inspected and noted to be in the “green” range. Had the service department conducted a thorough inspection, this issue should have been identified and addressed earlier. When I raised this concern with my service advisor, M. Lopez, the response suggested that the matter was somehow my responsibility because I questioned why the alignment issue had not been disclosed during prior services. I was then instructed to contact Toyota directly, which I find unreasonable. I do not understand why I should be required to escalate this issue to the manufacturer when it appears to stem from a failure within the dealership’s service process. During the week of January 5, 2025, I followed up with the service advisor and was informed that he planned to meet with the General Manager to determine what could be done. I reiterated that this situation is not the result of customer neglect, but rather the service department’s failure to notify me of a developing alignment issue and proactively schedule corrective service to prevent premature tire wear. Throughout this process, I have been required to initiate each follow-up myself, rather than receiving timely communication from the service department regarding the status of this matter. This lack of accountability and proactive customer service is deeply concerning. Once this issue is resolved, I am seriously reconsidering whether to continue servicing all three of my vehicles at this dealership and may seek an alternative service provider going forward. More

by cbrooksblinn Verified Customer Verified Customer

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Bobby never disappoints! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! More

by CPULLIUM Verified Customer Verified Customer

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Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 service & kindness , & compassion too, thanks so very much,👍 More

by LDFORD54 Verified Customer Verified Customer

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Ron Broesche, good people, as they say. Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Pr Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Presents as a professional. Indeed, the department presents better than most. More

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We've been a customer of this dealer for 25 plus years, both in sales and service. Bobby has always treated us exceptionally well in every aspect of taking care of our maintenance and repairs. Recently h both in sales and service. Bobby has always treated us exceptionally well in every aspect of taking care of our maintenance and repairs. Recently had some repair work completed on one of our Tundra's and Bobby helped put me in one of their in-house rental trucks for a few days while the work was completed. When I returned the rental truck and casually told Bobby how much I liked the new Tacoma, he introduced me to one of the sales reps, Giancarlo. Giancarlo working with Tomas did an outstanding job helping us come to a fair and reasonable agreement for both of us. The whole transaction was seamless and really felt like the white-glove treatment. I don't normally take the time to write reviews good or bad, but these guys can get you fixed up if you're in the market for new or just need a trusted place for service and repairs. More

by krosprim Verified Customer Verified Customer

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Gian is a knowledgeable sales person. I refer my friends and family to him. Great job I refer my friends and family to him. Great job More

by bjhallfamily Verified Customer Verified Customer

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Bobby was fast and extremely professional and meet my needs completely. He worked with me and for me. needs completely. He worked with me and for me. More

by lslaton61 Verified Customer Verified Customer

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