Bobby Hall

Went in with the infamous weird noise under the hood. I was a little taken back when a repair was done I didn't give authorization on. There was some glitch in their/my phone (Bobby and I could talk to a I was a little taken back when a repair was done I didn't give authorization on. There was some glitch in their/my phone (Bobby and I could talk to anyone else but each other). When I went to check on my vehicle, Bobby assured me that the repair was only done because it fell under warranty. He advised me of a filter needing changing, and he said it's something I can do. A worrisome situation turned out ok. More

by RKYMTN3072 Verified Customer Verified Customer

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I dealt with 5 different persons. All of them were outstanding and my suv left for the better. All of them were outstanding and my suv left for the better. More

by rregreen Verified Customer Verified Customer

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Got in and got out. Didn't try to upsell me and took care of exactly what I was needing done with no high pressure to add on. Carey and Bobby have both been great to wor Didn't try to upsell me and took care of exactly what I was needing done with no high pressure to add on. Carey and Bobby have both been great to work with each time I've gotten service at this location! Not sure how it would have gone if I hadn't scheduled and appointment or not arrived at my slotted appointment time but as long as you do that seems to be a quick thing! More

by kisskillme0329 Verified Customer Verified Customer

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BCS Toyota and Bobby Hall and the service people always do a great job. Fast and courteous service. do a great job. Fast and courteous service. More

by CAROLSTANLEY Verified Customer Verified Customer

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I have been working with Bobby Hall for several years now. He is really easy to deal with, quite knowledgeable, and strives to get this done right and on time. He is a main reason I keep coming back. now. He is really easy to deal with, quite knowledgeable, and strives to get this done right and on time. He is a main reason I keep coming back. More

by joshua.wand Verified Customer Verified Customer

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Great experience. Doing a great job! Keep it up. Bobby is great at what he does. Doing a great job! Keep it up. Bobby is great at what he does. More

by david@fbcbryan.org Verified Customer Verified Customer

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Good, quick service. Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved. Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved. More

by hwh9000 Verified Customer Verified Customer

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Poor Communication and Zero Support for a Working Customer Extremely disappointed with the service department at Atkinson Toyota. My Highlander was held for a week due to a misdiagnosis of an AWD ma Customer Extremely disappointed with the service department at Atkinson Toyota. My Highlander was held for a week due to a misdiagnosis of an AWD malfunction that should have been caught on the first visit. Because of their service error and a subsequent refusal to provide a loaner car—due to a billing dispute between dealerships that had nothing to do with me—I lost 48 hours of wages (four 12-hour shifts). I explicitly informed the Service Department and the General Manager that my employment was at risk, yet they prioritized corporate technicalities over a local customer's livelihood. To make matters worse, communication was non-existent. I had to call for every update, and at one point, I was even left a 3-minute voicemail that consisted of nothing but hold music. I have attempted to resolve this through the GM and Corporate, but have received zero service recovery for the financial hardship this caused. As a loyal two-Toyota household, this experience has completely broken my trust in this dealership. More

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Years ago I had multiple bad experiences with the service center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The servi center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The service techs worked on a CV Boot for my suv and damaged something that caused my car to have an awful noise. Things happen, and I wasn’t upset about that. I texted in and got an appointment as soon as they had time. They fixed their mistake and Bobby kept me updated and did the right thing by not charging me. It was a great experience and the dealership held up the integrity I was hoping for. More

by nbajam951 Verified Customer Verified Customer

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The service was prompt and efficient. The people I interacted with were polite and professional. The people I interacted with were polite and professional. More

by jetimmons Verified Customer Verified Customer

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