Bob Lackland

We stumbled upon Oakes Kia a few years ago and have since bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! More

by LINDA.THORNBURGH Verified Customer Verified Customer

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This was a pretty simple transaction that became difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and onc difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and once made, all we really needed to do was show up and test drive the vehicle and let the dealership access our trade in. Darren and Bob were amiable and responsive to my questions during the negotiation stage. When we showed up to test drive and sign paperwork it took three hours. I understand that Oakes is a high volume dealership, but they knew when we were coming in and the deal was essentially done. Had to wait majority of the time for the paperwork to be done in finance and getting a sales pitch for car insurance by a nice gentleman that ended up not being able to sell us insurance because we lived in Florida. Once in finance, I made it clear that we were not interested in add-ons and Ramzi said we would decline the add-ons but went into a lengthy sales pitch on the extended warranty. Ramzi was amiable as well, but seemed agitated that we didn't give into his sales pitch. Quite honestly, it really doesn't make a new car purchaser feel very comfortable with a $45,000 purchase when the dealership personnel is telling you that the 10 year/100,000 mile warranty on the drive train won't include sensors and that there are around 200 sensors on the vehicle we were purchasing. One of the reasons we have bought 3 Hyundais and 3 Kias since 2007 is your class leading warranty. Additionally, we were initially offered 8% interest which we had to negotiate down to 6.75%. We asked for 60 months on the loan, but were given 72 months. I would like to inquire about the blank forms we were asked to sign during the process especially those signing over our rebates to the dealership. Is this normal?? Once done with finance we had to wait two days for the deal to fund to pickup the car since we were out of state which was fine. We setup a date and time with Darren to pickup the vehicle. When we showed up we had to wait another 2 hours because the car was not ready as it needed to be cleaned and gas topped off. At this point, we received one of the two key fobs and was told by Darren that the other key fob would need to be mailed to the DMV in Florida. I resisted, Darren checked on the key fob and said we could pick it up the key fob at the dealership in a couple days. We let Darren know we would be coming in at 10 am on the day we could pickup the 2nd key fob. Upon getting to the dealership Darren led us back to the accounting department and after a good deal of searching for our paperwork we were told that the key fob had been sent to our home address in Florida by UPS and would need to be signed for by someone. Obviously this would not work and we were told by Mary in accounting that she could change the address to show up at the office where we live which ended up not getting done and luckily our neighbor signed for the key fob which we received upon returning home. Upon returning home we went to title the vehicle and ended up with another 1.5 hour wait because of the way our leinholder was listed on the title work. The finance company was listed as Kia Finance America, College Station, TX which the DMV did not have in there system. I called the dealership and left multiple messages, texted Darren and let him know i needed someone to call me to help with the title work. I ended up calling Kia Finance and they indicated that it should be listed as Hyundai Finance America dba Kia Finance America which the DMV found in their system. I ended up receiving a phone call the next afternoon from Darren and someone in accounting. Overall, what should be a seamless transaction turned into a three ring circus. I have had much better dealings with Galeana Kia in Fort Meyers and Northtowne Hyundai in Kansas City. Oakes was very responsive during the negotiation stage but once the deal was in hand customer service went out the window. More

by dean.beasley Verified Customer Verified Customer

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Every one was very help full and ready to help the 2 gentlemen that helped me where amazing and kind I would recommend to anyone! gentlemen that helped me where amazing and kind I would recommend to anyone! More

by sissyvig Verified Customer Verified Customer

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We were very happy with the professionalism of everyone we dealt with through the transaction. We felt everyone was genuine and didn’t use the normal hard sell other dealerships use. We will buy again from we dealt with through the transaction. We felt everyone was genuine and didn’t use the normal hard sell other dealerships use. We will buy again from Oakes. More

by marsha736 Verified Customer Verified Customer

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I have bought and sold more than 200 cars in my lifetime and I have purchased many many vehicles at dealerships. Once in a while you run across a dealership that really is a pleasure to di business with. I and I have purchased many many vehicles at dealerships. Once in a while you run across a dealership that really is a pleasure to di business with. I have bought from 3 other kia dealers, but never Oakes. It was nice to have a honest transaction at a place that was not predatory and that would rather make a deal that was acceptable to the customer rather than trying to bully their way into the customers pocket with front end xx products and fake xx discounts that you "don't qualify for". Nobody appreciates that and it's a horrible way to treat a customer. They found a way to get me what I wanted for my trade by using rebates and vehicle discount rather than haggling with me to get the very most they could have. That's a good way to do business and I will certainly go there first for my next Kia purchase. Also, my sales person was very friendly and didn't try to use even one annoying word track sales approach with me. More

by alanlarrabee Verified Customer Verified Customer

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Lyric n Karen were great to work with I highly recommend asking to work with them! asking to work with them! More

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Lyric was great! No pressure, laid back. He listened to what we wanted and didn’t want. He arranged for us to drive 3 different models - 2 times. We were Very happy No pressure, laid back. He listened to what we wanted and didn’t want. He arranged for us to drive 3 different models - 2 times. We were Very happy working with Lyric. More

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Travis was great. We were impressed with how he listened to our needs and preferences. He was incredibly patient and took the time to answer all our questions. He made We were impressed with how he listened to our needs and preferences. He was incredibly patient and took the time to answer all our questions. He made sure we picked the right vehicle to suit our needs. More

by xalona.heartx Verified Customer Verified Customer

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It was a weird experience they could have put a new bed cover on the nice Tacoma that I bought cover on the nice Tacoma that I bought More

by berniederry.1966 Verified Customer Verified Customer

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Very up front no games chuck was super good and the manager was super too. manager was super too. More

by jmihesuah Verified Customer Verified Customer

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