Bob Keller

Customer service is really bad here, as the paying customer you have to reach out to them. Over priced labor and I believe there is something more going on with my car but a further diagnosis was not customer you have to reach out to them. Over priced labor and I believe there is something more going on with my car but a further diagnosis was not done on my car. More

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I got completely ripped off they took my vehicle as a down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being charged mileage detailing and the monthly payment More

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Unprofessional, not trasparent and lack customer service! Old school arrogance of car sales will hopefully be wiped away soon but it seems like it is still thriving here! No transparent and disorganized goin Old school arrogance of car sales will hopefully be wiped away soon but it seems like it is still thriving here! No transparent and disorganized going through the whole process. I would NOT recommend looking to buy here. More

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Stay far far away. If I could give zero stars, I would. We received a letter from Springfield Hyundai saying they would buy my dads 2015 Hyundai Genesis. This car used t If I could give zero stars, I would. We received a letter from Springfield Hyundai saying they would buy my dads 2015 Hyundai Genesis. This car used to belong to my mother, who recently passed away, so we were planning on taking the $7,000 hit and getting out of it because we do not need it. After thinking about it, we decided to do it and get it over with. When my father went back to Hyundai, they said that they don’t buy cars, they’d only buy it if we bought something else. This is fine, but if we originally told you the entire situation and said i was planning on getting something before the end of the year, Why didn’t you say this before? Why did you send us the letter saying you need a Hyundai Genesis on your lot and wanted to buy it? No where in the letter does it say it is contingent on buying another car. All they care about is screwing their customers out of money and made a bad situation even worse. Do me a favor and stay away from this dealership. Go buy a car from Honda or Ford down the street instead. More

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Unexpectedly good It is unfortunate as a young woman that I sometimes am not taken seriously as a buyer. I had been to a ton of dealerships where I had been disregarded It is unfortunate as a young woman that I sometimes am not taken seriously as a buyer. I had been to a ton of dealerships where I had been disregarded, overlooked and talked down to. Springfield Hyundai was the needle in the haystack! Tim and his supervisor made it easy and took the time to listen and work with me. I now have an excellent car that works for me. Please if you're in the area or not check out Springfield Hyundai and talk to Tim!! More

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Excellent/Promise Keeper I called Springfield Hyundai on Friday to submit a credit application for approval to purchase a used Hyundai. I spoke with Valerie and Cheryl. I to I called Springfield Hyundai on Friday to submit a credit application for approval to purchase a used Hyundai. I spoke with Valerie and Cheryl. I told them I did not want to spend an entire day or even 4 hours at the showroom to purchase a used car. They promised to have me in and out which they did. The experience was awesome. They were true to their words. I arrived at 10AM on Saturday, 10/28. I was meet with Cheryl who in turn, went to get Valerie. This is our fourth car we purchased from Springfield Hyundai. Our last purchase was a lease Hyundai SanteFe. The service each and every time and especially today, was beyond expectation. I will not go anywhere else to purchase either a new or used car. My Review is 100 out of 100. Thank you Cherly and Valerie and all the staff at Springfield Hyundai for a superb well done job. We will be back. Elaine M. Liberio 484-431-9878 neliberio@comcast.net More

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POOR CUSTOMER SERVICE- MEDIOCRE COMUNICATION SKILLS - I had an issue with a defect on the vehicle a week after purchase. The communication with Joe was very poor. He doesn't reply to any email. Finally af I had an issue with a defect on the vehicle a week after purchase. The communication with Joe was very poor. He doesn't reply to any email. Finally after calling him he mentioned on the phone that he's going to take care of fixing the issue on the car but when dropped off the car the Manager Bob said that there is no issue on the car while there is and told me that he 's not going to do anything. He simply told us that at his level ( sales manager )he can't do anything but if not happy I have to contact the Brand. I would have thought he should have take care of it. So far very disappointed buying a Hyundai.. More

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first car experience When in to buy my first car and Tim was amazing. Everybody was very friendly opening and outgoing I had a great time they made the process easy and st When in to buy my first car and Tim was amazing. Everybody was very friendly opening and outgoing I had a great time they made the process easy and stress- free so if you want to stress free worry-free and easy buying experience, I would recommend this dealership and Tim he gave me the best test drive ever. More

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