Bob Bayer | Page 2

Great Service Department I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their serv I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their service. Bob Bayer was my latest advisor and he was very helpful and also got me into a loaner as the service was waiting on parts. More

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No Sad Faces Here Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do here! They did everything but shine my shoes (LOL). They made sure from first contact that they understood the reason why you bought your vehicle in and meet and go bevond expectations. Very friendly Dealership and highly recommended in my Book. When you walk out... smile and say NICE ... you’ll be happy to return and feel the same next time. I’d like to give a shout-out to Bob Bayer in Particular for his actions that made my visit pleasurable. More

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My first time visiting Al Packer Ford White Marsh. I have my Ford Explorer service that Al Packer’s White Marsh Ford the service attendant Robert Bayer was there to receive me at my schedule appointm I have my Ford Explorer service that Al Packer’s White Marsh Ford the service attendant Robert Bayer was there to receive me at my schedule appointment time, Robert informed me of my vehicle’s process, it was finished on time with no problems. The waiting room was clean and noise free. More

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A very good buying experience My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to h My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to her if they are looking for a new vehicle. More

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Service Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no char Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no charge. The water pump and drive belt were covered. Thanks Bob! More

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Recall for our 2014 Ford Focus Robert Bayer was very professional and extremely helpful with every question I had. I would highly recommend him to family and friends for any servic Robert Bayer was very professional and extremely helpful with every question I had. I would highly recommend him to family and friends for any service necessary. Thank you More

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Excellent customer service with Robert Bayer Robert was friendly and knowledgeable. He kept us updated as to when our Explorer would be ready for pickup, as well as letting us know what expenses Robert was friendly and knowledgeable. He kept us updated as to when our Explorer would be ready for pickup, as well as letting us know what expenses were covered under our extended warranty. More

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Excellent Service Ever since we bought our first Explorer from Al Packer's, we have been very happy with their sales, service, and treatment of us as customers. Bob Ba Ever since we bought our first Explorer from Al Packer's, we have been very happy with their sales, service, and treatment of us as customers. Bob Bayer in the Service Department has always taken the best care of having our routine maintenance care, as well as new tires, addressed in a timely and professional manner. Highly recommended!! More

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Friendly people and amazing service! The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when fa The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when faced with unexpected issues, they were still able to manage to provide the best service I have ever received at a dealership, and left me with a good feeling as I paid my bill and was on my way! More

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Service Bob Bayer is the type of service person I like to deal with. Shows concern for the issue and equally concerned for the correcting the issue. Having Bob Bayer is the type of service person I like to deal with. Shows concern for the issue and equally concerned for the correcting the issue. Having a new car I was in a panic over the issue and he assured me that they would resolve the issue and repair to make sure that I did not have to go through this again. More

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